Chewy.comReviews of chewy.com

We have used chewy for many years for our dog and always extremely satisfied. Our pet passed away approximately a month ago and chewy, out of the blue sent this beautiful hand painted rock with our babies’s name on it along with a lovely card, which was extremely unexpected and very much appreciated. It really touched our hearts and showed how much they care about their customers. You have no idea how much that meant to us. Thank you so much for the personal touch. I hope to be able to add a picture to show how special it really was.

I have used Chewy for years. Always satisfied. Recently they started sales promo where they give you a free 30 day membership after they charge $79 mo!! I never signed up for membership. They credited my charge but takes up to 5 days. On fixed income. I lost use of $79 for this unauthorized charge. Was/ is very imposing on me. Will not trust chewy with my personal pay info ever again.

I have been using Chewy for a couple of years, without too many issues. A few days ago, I read some disturbing news about the company (see below). I went to their website and initiated a chat to ask questions about the issue. The rep. initially said he knew nothing about it. I asked him to have someone contact me who did know. Five days later, no response...although they did send me a link to rate my latest order. It will be the last! Here's the issue and what I asked: "Sun, Mar 8, 12:31 PM (5 days ago) to service Hello, I have been a customer for awhile now. Today I heard that Chewy sells Marshall Pet Products. I went to your website and chatted with someone named Jordan H, and asked about the relationship with Marshall BioResources. He claimed to know nothing about it, but eventually stated that Chewy does sell their products. I am saddened that your company is selling toys and other merchandise from Marshall Pet Products, a company owned by Marshall BioResources—one of the largest animal-breeding facilities in the U.S. for testing. At Marshall BioResources, animals are confined to windowless buildings. The company has been cited for housing dogs and ferrets inside filthy, wire cages in buildings full of pests, and also for failing to provide animals with adequate veterinary care. Please reconsider your relationship with Marshall Pet Products (and by extension Marshall BioResources). Companies that claim to care about the well-being of animals shouldn’t be peddling live animals or propping up the cruel and deadly animal experimentation industry. Your response will determine whether I continue to use Chewy for my dog's needs. Sincerely, Liz PS.I gave the company two stars because the products that I do use are not from Marshall Pet Products, and before this, I had only one issue which was resolved fairly quickly. Search is on to find a pet supplier that is ethical.

I have saved quite a bit of money on my cat's prescription medicine with Chewy, and the speed at which they process and ship pet med orders is amazingly fast! I ordered early on Monday morning and got it on Wednesday! I'd like to see more competitive pricing on prescription cat food, specifically Hill's. They must be really proud of their pet food because it is outrageously priced, and if Chewy could offer it cheaper I'd order that too. I highly recommend Chewy for pet meds!

I have had 3 dealings in the last 2 months First and VERY IMPORTANT IMHO - a Human Being answers the phone quite quickly - Oh what a JOY! Second, I bought a compounded topical prescription cream that my vet provided the RX for. Used it 3 days before my cat had an adverse reaction (Vet said, while not commonplace it is a known reaction in some cats) and recommended Diet instead of Drugs - when I bought the food at Chewy next and told the story they immediately refunded the cost of the Compound - that was NOT expected but exemplary of what great companies did in the past that almost none do today. I am the first to loudly complain when companies behave badly - fairness requires that I make loud mention when I find a company behaving really well!

Chewy has always been wonderful to work with. When I used to have a subscription service, they would ALWAYS deliver on time. ONE time a package was damaged due to INCLEMENT weather and the delivery person, and they replaced it, no problem. I can recall at one point, my online account getting hacked by someone who is trying to purchase materials for their turtle in another state and I contacted chewy immediately. They were able to put a stop on it and make sure that the funds were back in my account. We reestablished a different account within a few minutes. We have lost pets before and received a card and flowers, expressing their grief at our loss. At that point we were told to donate the latest delivery to a shelter. This company is one of the best companies we have ever worked with! They are understanding and compassionate, and when you need to speak with someone, they truly appear to care. It is very rare to find a company like that nowadays. A+++

The most annoying service. They would take order than wouldn’t deliver. They say prescription is not confirmed. Than you order again and they would deliver. Like you never know if this time they would deliver or not!! I’ve been relying on them to deliver because they confirm the order and prescription is current but than it wouldn’t arrive in time and I have to go to pslhysical store on my super busy schedule. This has been beyond annoying

Never received my package. Was told after 14 day that they wouldn't refund me or replace. Pathetic