Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Angie W.
I don't write reviews really but I just had an awesome experience and I want all to know. My dog is very sick and won't eat the dog food that I ordered. I called to see how I could return all of the unopened cans of food and he said to take it to my local human society and donate and they will refund all of my money...no questions asked. Made me cry! Thank you Chewy!!
Sonya K.
I have always been a fan of chewy until just recently. I did a product review of a medication that caused irreversible damage to my cat in hopes that others would be aware of a potential side effect. Chewy has yet to post my review. When questioned why they told me that they have a third party screen their reviews. My concerns were supposedly forwarded to supervisors yet the review was still not posted a month later. What good are product reviews if chewy screens out all the bad ones? I've lost all respect for chewy.com
Mary H.
I’ve shopped on Chewy for years and were very satisfied.. it’s changed though. They no longer let you know when a product they e sold you has been recalled.. which is very concerning. Will be shopping elsewhere.. sadly..
Consumer
Thank you for having such wonderful employees that will go the extra mile to make sure we got our pets id’s tags. Our pets love the extra treats. Keep it up and thank you once again!
Katie V.
The website is terribly hard to navigate. I had updated my payment several times with difficulty and the site would not save my updates. Same with my address, once I got the new payment saved (so i thought) it shipped to an old address even though everything is displayed correctly. Then they say what shipped out is now out of stock. Going to be cancelling and using another service.
Cheyenne K.
Chewy is a fantastic company, I had a 24 year old mare I needed meds for, I had ordered them through chewy, a few days later before the meds had arrive I let them know I no longer needed the meds due to her passing away, the lady I spoke with was very caring and compassionate about the situation. Chewy refunded me the money for the medication, and I just received a BEAUTIFUL bouquet of flowers for my beautiful mare, Raven. Thank you so much chewy! ❤️
Lesley Anne H.
I have autoships with Chewy and spend a lot of money every month with them between my dog food and treats, I have only had a couple of not so good experiences but today I called them because one of my orders that was placed 3 days prior had not arrived. I was told that one of the items was out of stock and did I want the rest of the items shipped or wait until the out of stock item was back in stock..Meanwhile one of my dogs is now out of his prescription food ! Of course I told them to ship it immediately and was told to call back tomorrow for the rest of the items and was told to tell them to waive the shipping fee (for something that was there fault) !!!!
Artie G.
Fantastic customer service. And today, I received a gift! An acrylic painting of my cat’s photo that I uploaded to my Chewy account. Such a great likeness! One time I ordered a carrier and it ended up being way too big. Instead of them making me send it back, they told me just to donate it to a shelter or something similar. I’ve only had a good experience with Chewy! And, they actually answer the phone when you call. No phone tree! I love that! They give me suggestions and talk through things with me. I feel like they care. It’s just been an all-around great experience for me!
