Chewy.comReviews of chewy.com

Dog poop customer service.

So, I had to call to place my order because I had to update my credit card info and, almost immediately I received a live voice. No waiting whatsoever. I got a big discount on a cat tree that I purchased. That saved me almost $20 which was awesome along with free shipping. And I got a really nice young man that was totally awesome. He was really friendly, had a great attitude. Kudos to Grant from Dallas Texas. That guy deserves a raise. Some of the best customer service I've received in a long time. I'm definitely a long time customer and would highly recommend chewy.

Nothing but positive experience. When an order goes wrong, they are prompt to respond and fix the issue. And often times, they tell me to donate the items to a shelter rather than sending it back to Chewy. And they are the only eCommerce company that carries the dog food that my dog loves.

Since they are all working from home. They are sloppy, don't seem to give a hoot and not trained. I cancelled auto ship as it takes 2-3 phone calls EVERY ORDER to get my order right. Now cancelled it a month ago. Called in back then to get order turned around( I didn't order, they didn't do their job again and shipped it 4-9-21) I get an email yesterday saying order was my door. Apparently my order from a month ago was being delivered back to the warehouse. The email said I was charged 164.45 on 5-5-21 and order delivered. To my horror when I called back in. They still have not released my funds from a month ago!!!! What the ____..really...I'm dealing with THE SUPERVISORS- APPARENTLY THE ONE I TALKED TO TODAY WAS THE SAME ONE I TALKED TO LAST MONTH, THE SAME ONE WHO DID NOT RELEASE MY MONEY LAST MONTH. This is why I quit using them because if you send in a return you have to call in to tell them to release your money once they receive it. And then they have the packages because I called in and said they're all delivered back and they still don't release my money. I don't have time to call in 2 to 3 times every time I order a couple bags of dog food FOR REAL!!! IF YOU CAN'T TRAIN YOUR PEOPLE DON'T GIVE THEM JOBS I guess I'll finally have to make the time to go through all my overdrafts that they charge me since last year and get credit back for them since they're very ignorant at processing your requests

I have ordered from Chewy for over a year. Last week, once again, as always, Fed- Ex drops on my Apt porch, never ringing the door bell. I'm home.... I've had surgery. I dragged it into the building to my Apartment. I opened the shipment and it was full of Roaches. I closed the box, kicked it to the back porch and asked a neighbor to put it in the trash. I didn't get it out fast enough. I woke up to roaches. I notified Chewy and was told they'd send another order. I don't want another order. I paid for a reputable company to come and remove them. I wanted someone I knew and trusted. I cannot let just anyone in. I've had 4 ear surgeries in a year and my immune system is a high risk now. I'm surprised by all of this. All I got was we are sending another shipment. Thanks, for all your concern. Renae

This company just raised the bar!! A friend lost their beloved fur baby a few days ago. They emailed the company about a refund for food they ordered that was unopened. Not only did they issue a refund and requested they donate the food to a shelter, but they sent flowers & a heartfelt note. It just doesn’t get any better than this!!!

I love this store i don't have a car so i order from you , and im always pleased, my daughter orders from you also ,thanks for all you do for rescue places ,that's awesome, thxs again and all of you stay safe.

I received a 3 box order. They put 2 containers of cat treats in with a 40 lb box of litter. One didn’t make it. A small box with 2 little things of cat nip in it, which they could of put the treats in with. And still have room. And on top of that an open bag of cat food. That was resealed with the ziplock. Will never ever order from this place again. Will be posting the pictures of this on social media.