Chewy.comReviews of chewy.com

On Monday, November 1, I was advised via email that my order for three prescriptions for my dog's heart were being shipped that day. Which was fine, because I figured that I would receive the order no later than Saturday, November 6. However, three days later, I received another email from Chewy advising me that there was some problem with my shipment. So when I called Chewy Customer Service last Thursday, November 4, they advised me that the shipment hadn't been picked up yet, so they were sending me a replacement order. However, before the replacement order was shipped, the original order was shipped out in the afternoon of the 4th, shipped to Reno on the 5th and scheduled to be delivered to me on the 8th, which is two days later than I needed one of the three medications. Earlier today, November 8, I received another email notification from Chewy stating that the replacement order was shipping today and that it should arrive on Wednesday. When I checked today on Chewy's website regarding the status of my original order, which was supposed to be delivered today, it stated that the order was being returned to Chewy. I was blowing a gasket after reading that and of course then called Chewy, only to be told that the original order was being returned because they have shipped the replacement order. Get real, my dog has been missing the one medication for the past couple of days, and now she won't have it until Wednesday? On Wednesday, Chewy will probably say they haven't shipped it yet. I got a $20 gift card from Chewy for making the original purchase, so I will have to do one refill to utilize the gift card, but after that, I am done with Chewy.

I don't write many reviews but I want people to know what a wonderful company Chewy's is. We have been using them for around 2 years. We normally shopped at Pet Smart but my daughter used Chewy's for her dog food delivery. I went online and found out the food I bought was cheaper than at the store. Plus the toys are a whole lot cheaper and my animals love their toys. I like that you can set up auto-ship and not have to worry about placing an order each month. It's really easy to add to your auto-ship if you want to order a toy, extra treats, or a bed they have it all. I usually get my shipment the next day. Although I have had to wait for 2 days before. Shipment is truly extra fast. One month we received our dry dog food, and it had an opening in it. So we called customer service to find out how to exchange the bag. Unlike other companies, there was no wait to speak to a customer service representative.The representative told us not to worry about returning the bag to throw it out and they would get us a new one out that day. They also refunded the price of the food just for the trouble. Tell me what other company does that. My 84-year-old mother started using Chewy's because of the great service I had received, plus she didn't have to go out each month for supplies for her dog. She has an older dog and ordered a set of steps to help her get up on the bed. These were not cheap stairs they were made of wood and cost over $100.00. Well, I went over to put them together for her, but they were way too big for her bedroom. So we called Chewy's and explained the situation. They immediately refunded my mother's money, ( she had it in 2 days) and told us to give the stairs to someone who might want them or to a local animal association that could use them. I recommend Chewy's to everyone I know or talk to that has a pet. I love Chewy's and their customer care is wonderful!

I'm not one to leave reviews but it is my pleasure to praise the help and 'above and beyond ' treatment that we received from Chewy! We have been receiving a "Prescription Diet" food via autoship for our arthritic dog for 6 months. The process was easy to set-up and manage. I had just received notice that my last shipment had left the warehouse-when a quick decline in our Boxer's health called for us to make the decision of easing the burdens of his pain. We scheduled a peaceful 'in home' euthanasia. The next day I cancelled my autoship, contacted Chewy, asked how to return my current shipment and collect a refund. Expecting to be given the runaround, I was very surprised to be contacted by customer service agent Teresa G. She had typed a very heartfelt condolence letter. She informed me she was trying to intercept delivery and had initiated a refund (which I received in record time). All of this took place on October 28th...on October 30th we opened our door to a beautiful flower arrangement. The condolence tag was signed by Chewy Customer Service. I was very touched. The service, help and personal contact we received at our time of grief was very unexpected and very much appreciate. A 5 star review is very graciously bestowed upon Chewy by the entire Wolfe family. Thank you Chewy and your wonderful employee Teresa G.

Please stop promising free 1-3 day delivery, you have not gotten anywhere near meeting that promise in the last several orders I have made. It truly is false advertising, and people are ordering things based solely on those false promises.

I love these guys . Very quick delivery lots of variety. Always find something my Austin loves his treats and toys from there .

Shipping is a nightmare, still dont have my order, I cancelled auto ship and will going elsewhere.

Chewy used to be great. Not anymore. I ordered 4 bags of treats and they sent me all 4 bags with an expiration date just 5 months away I always order this food and usually get an expiration date with a year to go. My previous order of this same item is 3 months fresher than what they shipped this time, so they shipped me old product. Of course I let customer service know and their response was they only guarantee a 3 month expiration date on food and not to order in bulk again. Yet all they sell are full cases of food how is that not bulk? And when they finally offered a refund it was going to be credit on a gift card that I used not a refund to my Credit Card that was the bulk of the order. That refund would be worthless to me since I can't buy food from a company that only guarantees 3 months till expiration. The final blow was when the customer service person 'hung up' on me in our chat session. I will never give them another penny.

Awful company that constantly runs out of products but still charges your card. I’ve been waiting since mid July for Denamarin for my dog (which is a medication for his liver.) It’s November now. It’s been almost four months and they still don’t have it restocked. This is a billion dollar corporation and they aren’t able to get pet medication for their customers? Seriously. I won’t shop with Chewy again because it’s not worth my stress or my money.