Chewy.comReviews of chewy.com

I called Chewy’s customer service this morning after realizing I accidentally shipped to the address I just moved from. Totally my mistake. The customer service rep was super friendly and took care of rerouting to package for me quickly. The entire phone call took <5 minutes for them to fix my mistake and get it routed to my new address. I was a bit stressed when I realized my mistake, but the excellent customer service at Chewy made this a non-issue.

This is my second review to say how utterly awesome Chewy's is. My senior cat has kidney disease and we are struggling to get him food he will eat - We ordered a case of prescription food last week and my cat refuses to eat it - When I ordered it, the service rep said they would refund our money no questions asked and not require us to return the food or the treats - This is the 2nd time we have done this and no questions asked. This level of service is truly off the charts. Thank you Chewy's for setting the bar so high. I will order from you again and again.

I will always use Chewy.

Chewy is not what it once was and that is not good. They are not owned by the guys who founded the company. They are not reliable. They often have products coming from distant warehouses and they cannot guarantee that you will get the product in a reasonable amount of time. The customer service is useless. The one I just spoke to sound like a child Really!!! One has to order well in advance. The problem is they are the only on-line service who carry particular products so it's as though they have a monopoly. I mean not even Amazon can compete.

Pharmacy ignoring or losing prescription approval. Vet faxed approval for medicine prescription the day I ordered, Wed. Nov 10. I got an email saying they are waiting my vet's approval. By Nov. 13, still said waiting for vet approval. I called and vet affirmed prescription sent, I asked if they would please resend. Vet was so nice. I called Chewy and rep said hold, I will contact pharmacy. He told me they didn't receive fax. I called again 4 hours later, and was on hold for 14 minutes. The rep said it was just approved. This happened once before, so I will no longer be using Chewy. They used to be so wonderful.

Chewy is amazing! I ordered an automatic dog feeder the other week from the company and asked to cancel the order the next day. Unfortunately, the dog feeder had already shipped. Not only did I get a refund, but they asked me to donate the dog feeder to an animal rescue organization instead of shipping it back. I was shocked since I wasn't expecting this level of generosity and care from such a large company. I'm not one to write reviews, but Chewy really deserves your business and will be getting business from me in the future!

I absolutely love Chewy! They have the best customer service. Someone is always available when you call. I called last week to let them know my precious baby girl had crossed over the rainbow bridge. I let them know she would no longer be needing her medications that had been set to auto ship. I cried during our conversation because my baby girl was my heart. The next day I received a beautiful floral arrangement signed, “With sympathy, love Chewy. “ They also refunded a medication I received 2 days after my baby had passed. I still have the medication, they just gave me my money back. I cannot say enough wonderful things about this company. Ty Chewy for helping me during this very sad time. 💔💔💔

Pharmacy is inept. Asked for original prescription. Lost it and kept contacting me and the vet as if it had never been sent in. Giant waste of time. Slightly cheaper than vet but not worth the inept handling.