Chewy.comReviews of chewy.com

Chewy is terrible to give gifts as they won't allow you to return or exchange something without you contacting the gift giver to tell them you hate the gift and want to return it! All other stores allow you to return or exchange a gift, especially at Christmas. But, Chewy makes you tell your gift giver that they suck at gifts and you want to return it. Terrible. Don't use Chewy.com for gifts.

I have had multiple bad experiences with Chewy, but the last one was the worst yet. I didn't mean to cancel an order so I asked them to continue shipping it. The customer service representative said the order would still be shipped and not to worry. On the day it was supposed to arrive at my house I saw on the tracking map it was in my city and being delivered, but it never came. The next day when I checked the tracking info I saw it had been shipped back to Chewy. When I inquired why my order had been returned even though I got confirmation that it wouldn't be returned, Chewy couldn't offer me an answer and instead kept offering discounts to reship my items even though my original discount was better. I eventually gave up since I could see they were trying to make more money off of me. After many back and forth emails, they decided to ship back my items without my consent. By then I had gone out and bought my pet food because of Chewy's shipping error (and this was not the first time this has happened). So in the end Chewy sent me more food that I didn't want anymore without my permission.

As soon as I placed my order of dog cookies and kitty litter, I immediately called Chewy.com to tell them not to ship the cookies in the same box as the kitty litter. You may ask "who would be stupid enough to ship these together?" It has happened before, so I called. Today I received the box with the dog cookies and the kitty litter together. Needless to say the dog cookies are no longer cookies. You would think if you called to specifically tell them to sepatare these items they would listen. Do these people get home from the grocery and find they placed the eggs under the gallon of milk? You really have to wonder! Chewy.com isn't smart enough to service my animals, I will have to find someone who is.

I LOVE Chewy.com & have been a loyal customer for Years & have even turned over 10 pet households into loyal Chewy customers. Their selection is great & relatable pricing makes it so I don’t have to shop around. Overall, Excellent customer service though their packing & shipping department could improve. Have had delicate items packaged in with 10 lbs bags of cat food & were damaged upon opening. The customer service dept. was quick to respond with either a replacement or refund though & was easy to get a hold of. Orders ship super fast and are delivered to my doorstep which helps when you’re ordering cat litter & food. Plus I love that I get a Christmas card every year with my fur-babies’ names on them. It’s such a little gesture that means a lot & just goes to show you that they really are appreciative of their customers.

NEVER again!!!! this has been the most frustrating experience...I have shopped Chewy a few times and usually no problem. The problem was with fed ex not being able to do their job properly but Chewy's "fix" ended up causing more stress and problem and they keep telling me they refunded my money to paypal but it never showed up.... time to find a new pet supply shop.

customer service is absolutely horrendous!!! I'm sure they work in a circus and not a call centre!! I've spoken to 5 agents, all of which didn't want to help. I'm in the UK ordering for someone in the USA. They wouldn't help me. I needed the address changing and they wouldn't help. Kept telling me to call and confirm when I was on live chat to them! i'm in the UK, why do I have to call, when I'm talking to them on live chat. They then cancelled my orders for no reason !!!! These people are absolute and utter morons. Maybe if pets run their business, they would have better customer service!!!

I received an order that was missing 2 items. I messaged Chewy and the next morning they had sent me an apology email and had my item already shipped and on its way. I can't say enough wonderful things about their customer service and products!

I have never worked with a company as wonderful as chewy. Not only did they deliver our orders incredibly quickly but when my dog passed away the customer service representative sent me flowers with such a beautiful note. Just incredible! Thank you chewy for helping your customers though their saddest times.