Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Rob
Love the products and the timely shipping, but the website performance is horrible. Waiting up to ten minutes for page loads and more. Literally have to plan for 20 to 25 minutes just to place an order. It is my least favorite site to go to.
Erica Lynn B.
We have loved using chewy the past few years. They always have the best prices and incredible customer service. When we lost our pet unexpectedly, they gave us a full refund on a recent food order we had placed and told us to donate the food to a local shelter. We will continue using chewy for all our pet needs!
Geri
I emailed Chewy with frustration that I could not post a product review. Did not expect any response but did receive an email from their contracted company that handles review with 'directions' on how to post......which was not helpful at all!!!!! It had been handled by AI and clearly mis-interpreted the situation. Weeks later I received a call from Shellyann, a supervisor at Chewy asking about my experience/problem with the issue. Talk about stunned.....a real person actually contacting me. She spent time listening to me, and thanking for my time. Thought that was the end of it....however, a few weeks later, she called again, asking again if the issue had been resolved. This woman is totally AMAZING! I am in my late 70's and have NEVER had anyone from any company contact me for follow up via phone, People talk about above and beyond customer service.....ShellyAnn is in an entirely different category. Chewy corporate: I hope you acknowledge this outstanding employee you have making your great company experience take it five steps beyond.
Discerning_shopper
Chewy has the infrastructure to support its customers, answer questions, and always accommodates customers who have issues with the products. All companies should operate this seamlessly!
Judy M.
We just received a coupon for our Rosie's favorite goodies, Zukes dog treats. I let Chewy know that we had Rosie put down 3 months ago at 18 years old when I canceled her repeat dog food order. They even said they were going to send flowers, which they didn't. My daughter felt you sending that coupon was very insensitive. Please from now on update your accounts. That brought back more heartache!!!!!!!!!!!
Kemo
The have a variety of dog food at a great price and fast delivery. I wouldn't go anywhere else, tried but came right back to Chewy.
Morella L.
Wanda was very lovely kind and quick to help me, I wasn't sure how to give her a propper review.. just wanted to extend the love to her and chewy on Woox's behalf.. Havent been on Fb in ages either but I left a review ther as well. Just wanted to Thank you x
Linda R.
I cannot praise this company's customer service enough. My dog was about to run out of his heart medication because my vet (grrr) sat on Chewy's approval request for more than two weeks. Chewy's pharmacist called my vet and got the approval, then sent the medication by special delivery. It arrives tomorrow -- just as he takes his last pill.
