Chewy.comReviews of chewy.com

I love Chewy! I truly think their customer service is the best out there. Always helpful, friendly, compassionate, and if they don’t know the answer, they will do their best to find it. I take care of a colony of 60, have 10 pets of my own, and I’m involved in rescue, so I often use Chewy to get the best prices and fast shipping. I do hate that they have to use FedEx to provide us with the lightening fast shipping, but I also recognize this it’s one or the other. We either wait longer for our orders because they switch to using UPS, or we suffer damaged goods sometimes because FedEx is in a hurry and not the most gentle. Amazon is fast but doesn’t have nearly the selection or prices, so fast shipping on these items at the price Chewy offers is def one of the top appeals. Plus, they ALWAYS make up for it. They go above and beyond. They also thoughtfully send your pets bday cards that are written and signed by a real human being! I highly recommend this company to any pet parent or anyone that provides for any animal(s).

Chewy has always gone above and beyond! A majority of the time, my order comes to me without any issues. In the rare instance there is an issue where my order has been damaged, food was spoiled, or just didn't like the product, they have always refunded me without question and usually did not want the product returned! To top it off, when my fur baby passed they mailed me a HAND PAINTED PORTRAIT of her. Incredible company!

We've ordered from Chewy for years without any issues. Shipping is fast. Sometimes FedEx has delays but that is not the fault of Chewy. Now for the amazing part, we had ordered prescription food for one of our cats with renal failure. It was hard to get her to eat so we bought different brands. We had only fed her one of the cans from the case of food which she didn't like. Shortly afterwards she unfortunately passed away. A couple of weeks passed and I contacted Chewy about a possible return of the remaining cans. They gave us their condolences and immediately issued a refund. Then something absolutely wonderful and unexpected happened. A delivery person came to our door with a floral arrangement. It was from Chewy for the loss of our pet. It brought tears to our eyes for the amazing gesture. This was above and beyond! We are Chewy customers for life!

I have had a tremendous great experience with any issues ive encountered. Just recently loss my furry ❤️ baby . She passed from thyroid condition. Her vet. Approved a medication to be ship when their the ones that has her remains. However, Chewy ' refunded my funds immediately. They also sent me a beautiful flower' to send their condolences. Truly made my day .

They are very slow with their returns.

I have been purchasing products through Chewy for 4 years now. They usually have the lowest prices and the best deals for pet food and supplies. Usually I would give them 5 stars. Recently however their customer service has changed and I am sad about that. I am sure they must have had to find a way to cut costs.

Changing to another vendor due to my requests for autoship being ignored 2 months in a row. I am traveling. I don't need the dog food sent to my home,Im not there. Went online in March to change the auto ship to arrive in July. I've been charged and shipped for April and May. They have had a 60 day notice and still keep shipping and I can't use anything but a chat line to cancel to shipment. Over $80 wasted on their greedy autoship program. I had to call my credit card company to block them. Horrible!

Chewy.com has the best customer service of any company I've ever dealt with hands down! When my cat passed away and I called them about returning unopened prescription food they gave me a refund for both the unopened and opened products I had ordered when he got sick. And, if that wasn't enough, a few days later I received flowers from them along with condolences! I wish companies that sell products for humans would be as kind! I am a customer for life!