Chewy.comReviews of chewy.com

I won't bore you with the saga of replacing my cat's favorite food with something new. Suffice it to say the original manufacturer changed the formula and my fabulous feline no longer would eat it. Chewy reimbursed me for 48 cans of food. Fast forward to this past week and I finally nailed down the foods that she liked and ordered them. Unfortunately, Fedex is the shipper so that turned into a bad review on the Fedex TrustPilot page. In the course of dealing with this issue, I contacted Chewy on three separate occasions to figure out how to proceed with the final time speaking to a supervisor named Saul who kept apologizing for the issues and said he would keep an eye on my shipment and contact me to be sure I received what was ordered. Now I have heard that MANY times before but TODAY, the day after Fedex finally decided to deliver my order. Saul not only called me to confirm but offered me compensation. I have been using Chewy for a long time and their customer service is always stellar. This is just one example.

They don't have a good inventory of Products. Their shipping is atrocious. Boxes and products usually arrive damaged if they arrive at all. The medication orders are slow to be received. Their staff are rude and difficult to deal with.

I have my dogs food on auto ship and have had no problems until now. The food was ordered and paid for, but was not shipped/delivered until a week after my dogs had already run out of food. I communicated my concerns with customer support and they only refunded me $30 (less than half of the cost of the bag of food). I order this food through chewy because it is not offered in stores. After receiving the food I ordered some toys/treats for the dogs since their birthday is in a week and those were shipped same day and will be delivered in three days. I don't understand why food is not expedited especially when concerns of running out of food have been voiced. Nor to I understand why toys/treats would come before food. I shouldn't have to stress about food for my dogs. I called customer support to ask about the issue of prioritizing food over toys/treats and ultimately I was hung up on. Very dissatisfied with the service provided.

I love Chewy.com. I have 7 cats and also feed all the strays that come. I use to haul the heavy bags from the stores. I then broke my leg, but fortunately found Chewy.com. They were truly a life saver! Not only did I save my back, body and time, but their prices are better than the in-store prices. Having someone do the heavy lifting and delivering for me, and saving me money -- it just doesn't get better than that. (I'm also grateful to FedEx for doing the heavy work.) Also, Chewy is incredibly helpful in helping me when looking for natural remedies for my cats' health. They are all wonderfully kind, compassionate and helpful. 💖😇💖

Chewy’s customer service is excellent. I’ve called them on four different occasions over the years and the person on the other side of the phone is always so so helpful.

You can get anything you need for dogs and cats and many things for other types of pets. The food/snacks are always fresh and non-food items are always brand new and in excellent condition. Free delivery at $35 is great, too. But what finally made me write a review--after many years as a frequent customer--is the absolutely amazing customer service. I just called and someone (Daniel) picked up the phone on the 3rd ring! I assumed that it was a recording, but when there was no beep and he asked how he could help me, I was shocked! It turns out the mistake I had called about was my doing, but Daniel was as helpful and kind as if Chewy messed up. He patiently resolved my issue. And this not the first time I experienced Chewy's excellent customer service. They help w everything from start to finish. It is w/o a doubt the best customer service around today. Call them! You'll think it's 1990s, when companies actually answered the phone and helped you.

I am so disappointed with Chewy. I’ve been a Chewy customer for many years without any major issues. I placed an order on May 1st. I received an email stating it was delivered on May 2nd. I didn’t receive the package. I had my nephew look throughout my apartment building because sometimes packages are placed at other doors in my building. There was no photo attached to the delivery tracking. So, there was no other way for me to find the package. I called and was told that they would send out another package. I read an email this morning that the second package was delivered. For a second time, there was no package when I checked. I called Chewy again. I was told that the package was delivered in front of a patio door per a tracking photo. I don’t have a patio. With the representative on the phone, I checked both the front door and back door to my building. No package. I looked at the tracking photo the representative referenced. The package was, in fact placed by a patio door. My apartment building doesn’t have ground floor patio doors. The representative stated I will receive a refund for the order. I can’t reorder. Do better Chewy. I gave 2 stars because both representatives I spoke with were helpful. However when I place an order, I expect to receive it in front of my apartment door. Not in front of the building door. Not at an entirely different apartment building.

I have been purchasing from Chewy for over 2 years Recently I received 2 orders with severely dented cans that are not fit to feed my cats due to concerns about contamination like Botulism the denting is so severe you can put a pencil inside This is the 2nd time in a matter of weeks that I received my order this way Both times I immediately sent very clear photos Now I am on a fixed income and am feeding numerous cats and can only order enough for x amount of time and if part of my order in unusable I am s*it out of luck and will run out of food until they get their act together Let me add that this particular food is not available for purchase in stores it is online only and is the only food I have found that keeps my cats from getting sick as in diarrhea or excessive vomiting So we desperately need what I ordered and paid for and received damaged Now they are giving me the royal run around about having to return the damaged cans in order to receive a refund/replacement which is complete bull It is time consuming ties up.what little money I have and is in general.a pain in the ass for a 72 year old disabled senior I sent photos that don't lie I am.a disabled senior citizen on SS and do not have the time energy or budget to go thru this nonsense I want a refund for what is damaged I asked them if they treated all their customers like this and they said it was case by case To add insult to injury they were supposed to forward my complaint to some BS dept to resolve my issue Well guess what I called back tonight and they had failed to contact the appropriate dept I never received a call or email and I am extremely pissed I should not have to jump thru hoops when they send me defective product It should be a given after receiving proof that a refund or replacement should be issued STAT no questions asked This is complete crap and yes I do complain but for good reasons and do not feel I am being treated fairly. I don't believe others are treated this poorly My cats could starve till they get their shit together 😡