Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Diane
I have been doing business with Chewy.com for many years and have always been so impressed with their efficiency and customer service. I recently updated my pet portal due to the death of one of my cats, and to my surprise, a few days later, I received flowers from them! I was truly blessed by their thoughtfulness.
Marion S.
Chewy is more expensive than Costco for veterinary prescriptions by a lot.
Customer
I have ordered several times from Chewy. The cans of cat food I ordered were coming out of the Fancy Feast box. The bags of kitty litter were out of the plastic sleeve. (It was Fresh Step). I think Chewy needs to hire new 'Paws' to prepare orders.
Cathy S.
Several times in the last few months I have ordered several quantities (4) of a product, was billed for the total 4 boxes, but only received one. Very disappointing customer service as well. I deleted my account. I’m shopping local.
Richard F.
I have been a satisfied customer for several years and just recently lost our loving dog. I brokenheartedly contacted Chewy and chatted with an extremely compassionate representative named Jody just a day after Gunner's passing. She helped me cancel our subscription and today, (2 days later) a beautiful bouquet from Chewy arrived at our doorstep. Amazing...thank you so much Chewy for your kindness ❤️
Kay P.
I have small dogs and Chewy has many brands catering to all sizes of dogs. I ordered a bag that my dogs wouldn't eat and Chewy replaced it with another brand right away. The food always came on time. The price is a tad higher and if ordering under $49 there is a delivery fee.
Torie B.
I was a loyal customer for THREE years until I moved and the shipping nightmares began. The carrier they use (for all of my orders, all 3 years) is FedEx and FedEx does not follow delivery instructions. My packages were not left on my porch as stated on the orders AND the gate they walk up to. My packages were stolen consistently- dog food and most importantly, my senior dogs heart medications! The processing time for Rx refills were so slow which delayed my autoships on MANY occasions. I always had a good experience with the customer service reps but I shouldn’t have had to call them on a regular basis in the first place. I ultimately ended my business with them and went to AlliVet because their prices are cheaper & states faster shipping, but they’re also terrible at getting Rx refills! Their customer service agents are outsourced and clearly reading from a script, repeating the same response each time you restate what you’re asking! I’m losing hope in online pet pharmacies.
Sanaz M.
I bought a product from them once, and the next thing I knew, I was charged $79 for an annual membership a month later. I contacted customer service and asked for a refund, and they told me I had missed the fine print during online checkout & they refund it. To me, that feels deceptive. What happened here is that I completely lost my trust in Chewy, and I won’t use them again. I would rather pay more to a company I can trust than feel tricked into charges and continue shopping with them.
