Chewy.comReviews of chewy.com

Absolutely horrible company. Did not even show my animal to the vet and got billed. Claimed that there was technical difficulties and couldn't set an appointment for 6 more hours

I have used Chewy in the past for food and pet supplies with no problems. Prescriptions however are an issue…. Their customer service representatives are working from home and have no idea what is happening at the warehouse.. ship dates are not confirmed, no facts, no help from customer service in Kentucky at all. They need a better system on my opinion. To Chewy::: Customers should be considered more important to you and your business.

im so sick of getting a savings in the mail after it expired or after i had my autoshippments. somehow they never apply. they have sent open boxes missing items and genuinly dont care about the fact i have 5 dogs that need food when i order it. my loyalty means nothing. i get no coupons that im able to include.. it sucks. i help rescues and shelters...they give free stuff to shelters and then offer us coupons we will lose instead of applying to our purchases we make each month. i lost my dad 4 years ago, my younger brother is dying in the room next to me and i take care of him, my mom has cancer for the last 2 years that no one can find and i take care of her too, i have no help..no husband no kids...why are they so eager to make sure they hurt the little guys that do so much for others. they are not in it for anything but money and it shows. ive never asked for a discount but when they have them they send thim in a fashion hoping you cant use it.. that isnt helping us.

Chewy customer service is amazing. They are available 24/7 and a person actually answers the phone. They are all very friendly and helpful. THANK YOU JESSICA for handling my issue with FedEx!!!!!

I seriously do not understand how the reviews are so bad for them. This business is a very nice business. They refund you with no hassle. None of that give me evidence you didn't receive a delivery, they trust you and process the refund. It is ease to be shopping with them because I know I can trust them to do the right thing.

would not ship there. They intentionally lost my package, and triggered my PTSD conditions. They will use their positions to give you a hard time, and harass you.

I am absolutely blown away by Chewy's exceptional customer service and genuine care. My cat, Monty , recently went into remission from diabetes, and when Chewy found out, they went completely above and beyond. Not only did they help me cancel my auto-ship and returns, but I was also pleasantly surprised today to find a package at the door. Brenda and the Chewy family sent Monty a beautiful celebratory gift package containing a new bed, healthy cat treats, and a deeply thoughtful, lovely note. It is incredibly rare to find a company that treats your pets like their own family. Chewy doesn't just sell pet supplies; they genuinely care about our furry companions' health, milestones, and happiness. This kind gesture meant the world to us. Thank you so much to the amazing team at Chewy for your kindness, generosity, and stellar customer service. You have a customer for life!

I stopped shopping at chewy because the horrible delivery people. Since I hadn't shopped there in multiple months I thought I try again hoping they got a new delivery company. Nope. Since it's raining one would think that you would place a package you were delivering under the awning at my door. Nope the package was left outside of where the awning covers so my package was all wet. Last January while it was snowing my package was thrown in the middle of my driveway it got covered with snow and the only reason I found it was because I shoveled and found it. I again contacted chewy just now and once again chewy was told I'm sorry but we don't control the delivery people so I again ask why can't you contact the company you use and let them know what's happening and once again chewy said I'm sorry but I cant contact them. So a huge company like chewy can't contact the company they contract with to do their deliveries??? Really. Well there not getting anymore of my money if no one at chewy cares the deliveries are atrocious then I'll just keep my money and shop elsewhere.