Chewy.comReviews of chewy.com

I've tried to order prescriptions twice, and it's been a miserable experience both times. In my first experience, my vet prescribed 75mg of a joint medicine. Chewy cancelled the order twice (without informing me) because I ordered 100 50mg tabs (with the intent of breaking one in half) instead of 50 100mg tabs (where I would break off one-quarter). Absolutely stupid. Most recently, after a four-day wait during which I assumed my dog's prescription was on the way, Chewy emailed to say that they couldn't reach my vet to verify the Rx. My vet takes my calls every time, so Chewy didn't try very hard. That was annoying, but I scanned and emailed the signed script on the vet's prescription pad. Chewy responded that that wasn't good enough (but told me that that I could snail-mail the prescription). That's nonsense. Chewy is great at "cutesy" stuff like signing emails "over and snout" but then it comes to actual service, they are slow, unresponsive, hard to work with. Get your pet meds somewhere else.

I've heard great things about this company but unfortunately I'm hear to tell you,no warn you of there service partnered with fed ex be prepared to have your order lost be greeted by ignorant customer service that instead of helping with the problem made it completely worse starting to see a very disturbing pattern with all the mega one stop online stores and that is they have gotten to big for there britches the individual consumers don't mater to them anymore I had time sensitive material that was urgently needed people told me to trust chewy so no I'm out a best friend and the order I placed last Monday will be here by this Thursday thank you chewy for ruining my life

Our regular autoship deliver was shipped on Monday 2/21, part of the order was delivered on time. The other package, Tyler’s human grade dog food which is frozen, was also shipped on 2/21 for delivery on 2/23. On 2/24 Chewy sent a message it would be late. On 2/27 it was still not delivered. When I tracked it on Fed Ups web site it showed weather delay on 2/23. The package was coming from Nevada to Arizona, a 7 hour drive. It’s funny how FedUps has weather problems from Nevada to arizona but UPS doesn’t, and delivers on time. We have been having too many problems with FedUps delivery service and are avoiding companies that use them! I finally called Chewy on 2/27 to ship the order again because obviously the frozen human grade dog food is spoiled and unusable if it does ever get delivered, my guess is Fed Ups will never update the tracking system to show what happened, and we will start looking for a new pet food company!

I cannot put into words the extraordinary support that Chewy gave me this week. I had received (2) 16 lb bags of Science Diet Light in the past. I started an online chat on Chewy.com with Patricia A. to ask if I could return these unopened bags because I had to put my cat to sleep. I really didn't think it would be possible but it had cost $250 and thought it wouldn't hurt to ask. Patricia refunded me in total and I didn't even need to return the food. (Will donate it.) I was shocked at this amazing customer service. Not only that but Patricia extended her compassion and sympathy during the chat. And, JUST WHEN I THOUGHT HER CUSTOMER SERVICE COULDN'T GET ANY BETTER, I received her bouquet of flowers the next day. A CUSTOMER FOR LIFE. THANK YOU SO MUCH PATRICA.

Love Chewys. ❤️ Great choices of products for my pets and speedy delivery. If a can is dented, they replace immediately. They also sent me a painting of one of my dogs! I Absolutely exclusively shop at Chewy's.

Worst customer service ever. I placed an order with them and then sent them an email with my tax exempt. They canceled my order and canceled my account instead of just saying sorry we don't accept tax exempt. Is this how you deal with customers. This should be customer service 101. I hope to see you filing bankruptcy very soon. Customers are the main base for any business and you clearly don't deserve to have any customers or do any kind of business with. My order number that was canceled was 1164329486

I would like to extend my gratitude of thanks for the delivery of flowers, from Katrina at Chewy. Above and beyond customer satisfaction. My beloved cat George passed away February 4,2022, he lived over 22 years. He was my best companion. He traveled many places. Thank you,Chewy, for providing products to care for George, he was met at the Rainbow Bridge with all of the other pets we loved in our time. Thank for your generosity,and outstanding service. Judi Kingsbury

I began using Chewy when I couldn’t find Puppy sized Milk Bone Biscuits anywhere. In the last year my older pup needed a prescription (Hill's) dog food, and I began ordering this from Chewy as well. Delivery was ALWAYS quick!! Yesterday I had to say goodbye to my precious pup. Later that day I had a new delivery of her food. I called Chewy to ask about a refund. They expressed sympathy and started the refund immediately — asking me to donate the food to a local shelter. How great is that!??! I just answered a knock at the door to find a bouquet of flowers from Chewy in sympathy for my loss. I’m in tears again due to Chewy's compassion. What a fabulous company. I wish I could tell the world how great they are!!!