Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Diana D.
I ordered through the pharmacy...I needed medicene for my dog to prevent car sickness on a long car trip. My order was canceled unbeknownst to me..my vet was never notified of the request, I never received an email or update from Chewy. I had to scramble on a Sat to find an open vet to get things rectified. Never ordering anything from them again.
Ron V.
Good luck getting them to stop flooding you with spam. I’ve lost count of how many times I’ve unsubscribed.
James
I have used Chewy for many years. My recent experience with the way they handled my elderly, disabled sisters account was absolutely disgusting. She had signed up for auto ship and told them on numerous occasions not to draw from her account at the end of the month because she didn’t get paid until the 3rd of the month. They continued to draw from her account on the 28th and cause overdraft fees. And after she called in to complain they drew on the 27th of the next month causing two more overdraft fee. They were argumentative saying they did nothing wrong. They are taking advantage of a disabled senior citizen on a fixed income causing not to be able to pay her bills. Shame on this company. Do not sign up for their auto shipping. Any company who does this to the elderly does not deserve your business.
D L.
I order from chewys about alot .When I received my order the boxes was all beat up tore cat food spilled out in them when I called Chewy to complain they wanted me to box it up ship it back the problem with that is my strays was out of food so I'd box up that ship it back and be out even more money buying them food from the store I wouldn't recommend chewy their service has went down hill
Brianne B.
Regarding your "connect with vet" feature. Your Google search literally days "free online vet chat". But once you go and make an account and then try to connect, suddenly it's $15. What an annoying and misleading waste of time.
Mxrawxx
Chewy is by far the best company and customer service to work with. They assist you as soon as possible and are very accommodating as well as caring for their customers and fur babies.
Debbie P.
Nothing but problems I have auto ship and order dog food and many other items. My dog food takes sometimes 2 weeks to get to me and other times ends up lost! I use chewys brand American Journey dry food so NOW Im forced to switch my brand and cancel chewy. This has created quite a problem for us. I have a standing order every 2 weeks but several times been left with no dog food while my order travels the US!! DONT USE THIS COMPANY YOU WILL REGRET IT. They loose ,mess up orders and deliver to wrong addresses We are DONE !!
Linda S.
Outstanding customer service, prompt and helpful replies, good quality products and website easy to use. I ordered a collar and bed for our new rescue. I made a mistake with the sizes and Chewy immediately responded, giving me credit on the original form of payment and asked that I donate the bed and collar. Our local Humane Society was thrilled to get the donations. Many, many thanks to Chewy!!!
