Chewy.comReviews of chewy.com

Been with Chewy for two years. In the beginning things were great, but as time went on things went downhill real quick. Orders coming in damaged due to poor packing, late, incorrect and at times were canceled when they shouldn't have been and sent when they were canceled. Communication is a joke! You talk to a different person every time whether it is through email or calls. That opens the door for constant inconsistent answers and then ultimately messed up orders. They are very quick to offer a replacement or refund, however, they don't bother fixing the problem at hand. They do send birthday cards/gifts or sympathy gifts when you lose your pet but once again not consistently so that leaves some customers feeling left out when their pets aren't acknowledged. Once more another problem they throw money at rather than ensuring no pet is forgotten. They are proud of their 100% guarantee of the products, and actually stand behind it. I have honestly reviewed all my purchases and received full refunds for all the things that didn't work out, wound up with a hefty refund. I expressed my concerns to a supervisor on this policy as I hate to see any business lose money and was told Chewy is doing so good they can afford to give us customers all of our money back from products that were not up to par.....once this word gets out they'll be changing that policy or out of business! The customer service reps are nice for the most part but seem to lack training as they all do things differently causing confusion and frustration for the customer. I hope to see Chewy get their act together, it is convenient and competitively priced with a big variety of supplies to choose from. Their hearts may be in the right place but their lack of training and inconsistencies wind up ruining things every single time.

I have been using Chewy for my cats insulin for years. They provide the best service and price. My little girl, Whiskie just passed and not only did Chewy refund an unused bottle of insulin, they sent flowers on behalf of my beloved little girl. It brought tears to my eyes when they were delivered. Chewy is a companionate and loving company. I will always use them for my pet needs. I still have another little girl with us named Campi. Thank you and love you Chewy!❤️

This place is a hit or miss. I'd rate my FIRST bird supplies order a 9. But this last order, I'd give about a 2.5. The bag of Cockatiel seeds doesn't have very fresh exp. date. The millet sprays have a hole in the bag that looks made from a hole puncher. And the inner seal under the lid of the Oats and Groats seed jar wasn't properly sealed. But shipping was FAST and reasonable.

We ordered prescription ear drops for our furry little family member. Chewy then called our vet to verify the prescription. Chewy.com sent us insulin and not the ear drops out prescription was for. Anyone who is not familiar with pet medications could have given easily given the wrong medication to their pet with devastating consequences. Shame on you Chewy. When dealing with other peoples pets YOU NEED TO PAY ATTENTION!!!!

I just called Chewy for the very first time to see where my order was because it was supposed to be delivered today. So I called the 1 800 number and I thought it was going to be an automated message so me being well me said “where’s my order” and it was an ACTUAL PERSON🤦🏼‍♀️Michael (the guy who answered the phone) was like “Ughh, I’m a person”. I feel horrible now because of the way I said “Where’s my order”. I apologized so many times but I still feel horrible. I didn’t know they had actual humans who answer their phones and not the automated message things. Anyways, Michael was very professional and helped me find my order even after I did that🤷🏼‍♀️This guy deserves a raise after having to deal with my crazy self.

Chewy is amazing! I have used them with 3 dogs. 2 have passed and we still buy our food and heart worm meds from them for my dog now. When my Jack Russell passed in 2020, they refunded me for the special diabetic food we had to buy, and told me to donate the remaining food to a shelter. AND on top of that - they sent me a beautiful hand painted picture of my dog and a sympathy card. I love Chewy and would highly recommend. They are truly a company that CARES!!!

I called customer service for assistance on filling a medicine, the customer service guy is very helpful! Highly recommend!

Purchased Urinary Food for my Cat using a prescription which I thought was odd at first, since his condition is supposed to be something that recurs and should be treated for life. The script said 3 refills, however, after only two shipments chewy said they'd need vet approval to get more. Since we aren't going back to that vet (after charging us $3k over what they'd told us they would charge) nor have we been provided with what was prescribed, we won't be using Chewy either. It is a shame you prey on pet owners.