Chewy.comReviews of chewy.com

Chewy pharmacy received a prescription and approval from my vet and me for insulin for my dog and never sent it. Then told me they needed approval from my Vet. Which they already had. The worst service the worst experience.

I am sickened and appalled by what the Chewy pet pharmacy did to me this week. My cat got bitten from my new cat. I called my vet, she prescribed antibiotics and told me to call chewy to get it delivered to me. I did that and at noon the next day I received the box with the pills. I gave my cat the first pill. But that night around midnight I found out they sent me the wrong pills. I called chewy, spoke to pharmacy supervisor, told her. She apologized and said she will make sure I get the correct pills fast. So the next day I get emails from chewy saying the pills should be here in a week. My cat could be dead from infection by then. A week? This whole scenario is unacceptable and horrific. My cat’s life is on the line and this s what they do? And I still have no meds for her. It has not even been shipped so far.

Chewy was our go-to for food, supplies and meds. Always easy and efficient. Then our dog Bella died :-( I reached out to Chewy to cancel our subscriptions and return all of the recently received unused items. With complete compassion, they offered to credit our account and asked that we donate the items. We donated everything to the Humane Society to their delight. As if that wasn't enough, we then received a personalized condolence card. A company who provides personalized compassionate customer service deserves a review showing that they go above and beyond what is expected.

My mother passed away in 2021 and I told chewy and I sent the forms and they said no problem. We will close her account and I closed things on my end. Well now they are sending her ad cards again in 2026 and I contact them to ask them to remove her from the mailing list and I’m told that I have to send a copy of her death certificate to them. I said I’m not doing this again.

I have been a customer for 10 years and had never complained or had an issue. And then my first time, half of my order was missing. They say they shipped it which is probably true, but it doesn't mean it wasn't lost. Not even a one time, we will take care of this for you, answer. Instead they said everything was done right on their end sorry about your luck. What a way to lose a customer.

received a raised dog bed without 2 of the required 4 legs Chewy was no help at all in providing the 2 missing legs.

Returns are SO easy if you use the chat. I love they have what I need. They are very friendly and user appreciation! They often say donate the food instead of returning it and they give you a refund fast. Delivery is fast too. LOVE CHEWY!!!

I am absolutely blown away by the compassion and humanity of Chewy's customer service. I was recently going through a very difficult time, dealing with personal pain and health challenges, and needed help making sure I had enough supplies for the month. I spoke with Mary from Dallas, Texas, and she didn't just treat me like an order number—she treated me like a family member. Mary stayed on the phone with me as long as I needed, showing genuine concern for my personal well-being, my health, and my beloved pets. In a world where customer support usually feels rushed and automated, this wonderful woman made me feel heard, cared for, and supported during a tough moment. Chewy has earned my loyalty forever. Thank you, Mary, from the bottom of my heart! ♥️♥️♥️♥️