Chewy.comReviews of chewy.com

I have used the autoship for my dog's food and heartworm medication for years. Unfortunately, my bestfriend of 11 years recently passed. When I called to cancel my autoship products, the gentlemen I spoke with was very compassionate and made me feel he truly was sorry for my loss. The next day I received a beautiful bouquet of flowers. CHEWY IS THE BEST IN MY BOOK! Talk about going above and beyond!

I bought 117$ worth of things 1 being a dog nerf gun…. That day me and my dog went out to the dog park to play it broke that same day called Custer service to get a new 1 they refused and said they would refund me here it is more then a month later no refund nor nerf gun customer service was very rude and had no clue what she was doing I am a 1st time shopper and I will Neverrrrrr shop again

Chewy’s customer service is AMAZING. Yesterday I received my dogs prescription dog food and many of the cans were majorly dented. I emailed them immediately to inquire how I could send these back and get them replaced. I received an email within a hour stating they had sent a new shipment to replace these. These were delivered to me this morning… super fast service.

We lost our oldest cat a couple days ago for cancer. We called Chewy to cancel our autoship order for the cat due to a sudden death. The customer service rep was very nice to listening to my half crying talk and she shared her experience of losing her own with me. It was very touching and I was already impressed with them. The today, we received a beautiful flower arrangement with a touching message from Chewy, We never thought online petstore would extend this kind of service. They totally understand our love for our animal family members. Great service.

I’ve been a chewy customer for over 5 years, I was happy with them till last month, prices skyrocketed on their dog food, what used to cost us $300-$350 shot up to $420. So I did some checking and found 70% of the dog food they sell, you can get on Amazon, I had to substitute a couple things, dog treats and 1 case of can food, but our total order delivered was $160 cheaper, REALLY ? $160 is a lot. So we ordered from Amazon, set up reoccurring delivery, at the same time I canceled Chewy’s account online( call to confirm, I’ll get to why in a moment). Friday the 19th around 12 am, I got an email stating my order was preparing to ship, I called customer service at 7am when I got up, talked to nice girl, she CONFIRMED my cancellation 3 weeks prior on her computer, put in a stop shipping order, put a stop delivery notification to FedEx, and refunded our money. We’ll today the 23rd, we were charged $420 and got an email that a package from chewy was delivered. Called customer service again, got a another lady on that said, there was no record of my cancellation and she would send me return labels to return the order, and then after they received the return, they would credit my account. We’ll, that’s a problem, my wife and I are in our 70s on social security, with their withdrawal of $420 it caused our account to be overdrawn by $200, like everyone, we’re on a strict budget, can’t afford an extra $400 charge. I was supposed to pick up my wife’s heart medication today, but I can’t because they won’t approve the charge, she’ll be out of meds by Friday morning. Hopefully her social security gets deposited today or tomorrow, it’s scheduled for Friday. I talked to a supervisor after the First Lady said I didn’t cancel my account, she was rude and short with me, said the order was refunded, I could do as I please with the 3 cases of can dog food I received ($75) and to have a nice day. I did vent my frustration with all this and she didn’t care, just kept repeating your order has been refunded. Chewy would have got 4 stars due to how they ship their product, they over fill boxes, they weigh a lot for me to even pick up sometimes, I’ve asked they not put so much in the boxes, to no avail. So in short, cancel your account over the phone, save some frustration and headaches. GOOD LUCK CHEWY !

WE RECENTLY ORDERED FROM CHEWY AND ARE SO IMPRESSED WITH THEIR LEVEL OF SERVICE --THEY GO TO GREAT LENGTHS TO MAKE SURE YOU GET WHAT YOU ARE LOOKING FOR ---I SO HIGHLY RECOMMEND THIS COMPANY , I AM A CUSTOMER FOR LIFE --THEIR INTEGRITY AND SERVICE ARE THE 2 REASONS WHY I WOULD BUY ALL MY PET NEEDS FROM THEM.

From the first time I ordered from chewy I knew I would always order from them. I had ordered a bird feeder and food. The food kept falling out of the feeder. I called and they said donate it and refunded my money. Then we got a puppy. Put our order in and by the next day we had everything we needed. We have bought our dog food and other items for our dog and we have always been satisfied. Just recently our dog had a seizure while being groomed at a pet store. And sad to say he died in there care. We were devastated. The manager expressed his sympathy. And that’s all we heard from this pet store, no card or call from corporate. NOTHING! I had an item that we had purchased for our dog and I call chewy to return it. I told them our dog had died and that’s why we no longer needed it. They told me to donate it in our dogs name to a rescue where we got our dog. How kind and loving this company has been. After my conversation with then two days later we received a beautiful flower arrangement. Can you believe it! Who does this? Not petco that’s for sure. Chewy thank you so very much for the flowers and your kindness during this awful time.

I ordered 12 cases of canned cat food. They delivered it in 2 days. I am very pleased with Chewy.com. Never had a problem from them.