Chewy.comReviews of chewy.com

I normally don't buy off Chewy because I preferred Petco since I could easily return stuff to the store. I took a risk on Chewy.com and bought some aquarium products. A decor item I bought was nothing like the photos advertised and I'm sure it wasn't Chewy's fault since they probably got stock photos from the brand/manufacturer. They asked me to write a review for the product a week later so I unfortunately, wrote a bad review of the product with pictures attached. A day later, Chewy emailed me and refunded me for the decor item and told me I didn't have to return the item. That was actually shocking because I didn't want to pay to return a measly small item. It's nice to know they care. I definitely recommend them but be sure to research your product before buying. But overall, Chewy has made a really good impression and I do recommend them for anyone who has pets.

I got charged for an auto-ship I canceled a long time ago. I have requested a refund but it's been a week and I never heard back from them. When I contact them by chat they just close the chat. It's the worst website. Don't buy anything with them. They will charge you without your authorization. order : 1192841442

I know this is going to sound fake but I would post a pic of the email if I could. Let me tell you for I am so pleased with the customer service I just received. I don’t usually leave reviews but I ordered a two pack of seresto collars and one was for a small dog. I meant to order two large. So I explained this to them and not only did they refund my money but said to keep the small collar and donate it. Also, the free shipping came next day and they got back to me right away with my inquiry. Very happy with them! I’ve never had an experience like this with a company. Thank you Chewy!

Not only will they bill you in advance then cancel your order 3 days later but if your not careful they will double charge you , and if you go to ebay you can find the same supplies cheaper but they don't charge you for what they don't have

They’re so personal that when my dog passed they sent my family a bouquet of flowers 💐 very sweet of them

Every time I contact this company, they go above and beyond. I recently gave some feedback on some packing, due to crunched items that arrived. And without saying anything they sent me a complete replacement of all small items that were in the box. This was AMAZING customer service care. They have now exceeded Nordstroms in my book.

My account has been hacked 2x in the last few weeks via Chewy.com. In both instances my CC was stolen and tremendous damage was done! Chewy has NO INTEREST NONE !! THEY HACE NO WAY TO SECURE YOUR ACCT. I JUST CALLED POSED AS MYSELF AND THEY RELEASED ALL MY INFO INCL MY CURRENT ORDER WITH ONLY MY TELE # !!!! THIS CO IS NOT SAFE TO DO BIZ WITH! PROCEED @ YOUR OWN RISK THERE IS NO CUST SERVICE. HORRIBLE COMPANY HAS GONE TO CRAP !!! In addition I was told by a supervisor this is happening ALL the time daily calls from customers hacked Chewy has no intention of making changes or securing their website and they admit it.

Chewy's customer service has definitely declined. And radically. Had ordered all of our dogs' medications on auto ship every 60 days, then started to receive them back to back. One 60-day order was filled and billed within only 4 days of the other! And each order was $179. When I initially called to say I had received 3 orders and was notified a 4th one was coming, called and requested it be stopped. It arrived anyways. When I tried to call and have it returned or credited (and sent photos with fill dates so they could see that they had made a mistake), was told it wasn't an 'authorized return' and they wouldn't do anything. Our vet would never authorize 240 days of medication within 2 months! In spite of calls, letters and emails, nothing has happened on Chewy's end and I therefore can no longer trust them for pharmaceutical needs. Consumers be wary! Wildly unfortunate, but also highly unethical.