Chewy.comReviews of chewy.com

I always had great experience until recently. I had to return two bags of food, unopened. They normally will refund but this time they wanted them back. So she sent me labels. I got two emails, each with labels. None had anything that indicate which bag or anything. I just printed two labels, boxed them up in two boxes and taped on the labels. She said fed ex was picking up, they did not. So I called again, and soon fedex came. I was outside and WATCHED him take both boxes. I only got the one bag refunded. When I emailed, they said they did not get the other box. It was not scanned. I have no idea what happened but they REFUSED to budge. My only guess is both boxes had the same tracking number, but I am so disappointed in CHEWYS!!

Chewy is an excellent place to order from.I have never had any problems❤️

Literally had to cancel an order because I used the Afterpay app and couldn’t verify the card Afterpay used to process my order. For de-wormer. That was all, just for freaking de-wormer.

Chewy used to be the best in price, customer service, and shipping. Now they are the worst. I don't know what happened but the orders are sloppily packed, food and merchandise is always damaged, customer service representatives are rude, and prices have gone WAY up. No bargain shopping here anymore and no need for the hassle with rude customer service personnel acting like they're doing me a favor by coming to work. I switched my orders to petco.com

Horrible Pulled the bait and switch. I ordered 6 month supply from an agent. Took over half hour and she quoted me a price for 6 month supply heartguard and 6 month supply flea and tick. Got only 3 month flea and tick. Calling they said I can buy 3 more months. Ridiculous price for only 3 months I would not have made the original purchase if they hadn’t lied. I was told 6 months for that price so I bought it. Had I known it was 3 I would have looked for a different less expensive product They cheated me.

On April 18th we lost our best friend and baby to cancer. We were using Chewy for our GSD's flea and tick/heartworm meds. When I called to stop the auto shipment, the Chewy rep was very sympathetic and helpful. Two days later, I received 12 beautiful long stem yellow roses from the same rep and Chewy. I was so shocked that a company would take the time to honor one of their customers in this way. Thank you Chewy, what a wonderful company you are.

I have used chewy off and on for quite awhile… while at most times I have no issues or worries the service the last couple of times have been less than par. I have an auto shipment of frozen raw food for my pup first couple deliveries good however the way the package was shipped the packing part of it was terrible we were told by tracking it would arrive this day waited all day showed up the day after completely thawed out dry bags no moisture at all and the box itself was soggy.. called chewy they sent out a replacement the exact same way THIS FAILED the first time yet repeated process with the exact same thing.. I asked for a refund as the replacement order and the first order were both spoiled packed incorrect and they refused . Very very disappointed and will look for other means. friends and family that use chewy have also shared similar situations with little customer service . It would not be so bad if one it wasn’t so expensive for that food and not once but twice the shipment is packed in such a way that the food is left in a way that I would not feel safe serving as the raw meat was room temp … the lady I spoke with even said when I called to have refund that” oh well I guess you do not want to feed that to your dog”? Like seriously!!! It’s raw food that was delivered warm!

Chewy really went above and beyond when our beloved dog, Cooper passed away. Not only were they understanding and compassionate in their communications, they donated his order to the shelter of my choosing and even went as far as sending us flowers.