Chewy.comReviews of chewy.com

I had placed a review on their website. It was about having spent a lot for something that my cat was not in the least bit interested in. Not Chewy's fault but I did want to give an honest review. When Chewy read it I was blown away by their response. Totally unexpected but they emailed me to say that they were sorry to read that my furry friend did not use or like the item. They told me that if my cat did not like anything that I bought, even if lightly used...that they would be more than happy to refund ( within a certain time period) and made suggestions as to other ideas. They suggested that I donate or give away the item... which is actually what I had done. I had not requested a refund nor did I expect one! All I can now say is I am totally impressed with how they do business and have my loyalty as a customer. WOW!!

Horrible customer service! Almost a month ago someone had stolen my credit and debit card information and did two purchases on chewy.com via paypall. I have tried to contact chewy via email- no response at all! After a couple of days I tried again, I couldn’t log in into my chewy account and asked for help; almost immediately I received a response from them saying that they can’t find my account asking for more information; I’ve provided that information and they have been silent since that day. My bank was able to cancel credit card charge but the debit card one is still there. PayPal have denied my case saying that chewy is responsible for the charge. A month later I’m still stuck with the charge and no support at all. I’ll never buy anything from them ever again!

I ordered a ACL left brace and harness for my 14 year old Jack Russell. It arrived on July 11th and he had become sick about 9 days ago and we took him to the vet and she told us that he also tore his ACL, however he passed away and did not get to use it. I called Chewy about a return and refund and explained to this wonderful representative and told her that I would return it, she said she would refund, however she said that Chewy wanted me to donate the items to a rescue shelter, I was stunned by this because most company's want their items sent back to them for resale? To this day forward I will always make sure that my family and friends know how well My experience with Chewy was and I am forever grateful.

Number one in customer service and satisfaction.fear prices with excellent hassle free return policy.thank you chewy.com team work

I hadn’t made a purchase for my cat since Nov 2019. My vet submitted a order for special food in 2019. I received 1 order from them. Fast forward 7/12/2022 they try and charge my credit card for another order after over 2 years. I went in my chewy account and remove my payment info and the new auto shop info. I will NEVER recommend or buy from this company!

This is just a really decent company. They are a wonderful combination of great customer service, with a philanthropic penchant.

We have used Chewy for sometime now. We had a scheduled order. Our beloved fur child passed away Sunday 7/10/22. I called with in 1 hour of him passing. Chewy told me the shipment is on its way and they will remove the charges. Just donate the food when I am ready. I was in tears. Then to top it off, we got Flowers and a sympathy card from Chewy. I was blown away and cried once again. I 100% back chewy, companies like this don’t exist anymore. So very touching. Thank you Chewy and staff!!😭🥹

I received an email that my auto ship was on its way for Gunther. My husband and I had to put down Gunther due to bone cancer. I totally forgot about the auto ship. I called and spoke to Shakeitha and tried to let her know what happened without crying but it was impossible. The tears started, then sobs of sadness. Shakeitha said she would cancel my order and told me how sorry she was for me. She was so kind! It doesn’t end there though. My husband and I agreed we needed to go away from the house for the weekend. The house was just too empty without Gunther! We come home and there are flowers on our outside bench. I opened the card and it said “We’re so sorry to hear of your loss of Gunther, and our hearts go out to you. We know this is tough, and we’re always here if you need anything. Love, Shakeitha from Chewy ❤️🐾 Again I sobbed as I read the card. What an extreme act of kindness. Thank you Shakeitha and Chewy! When our hearts heal more and we get another dog, Chewy will be feeding our pet!!! You have us as a life long customer!!!!! 🐾💜