Chewy.comReviews of chewy.com

I so appreciate you I just received a baseball cap, scarf and a card for my sick fur baby They also sent beautiful flowers when my Nikki passed Every representative has always been pleasant on the phone Thank You@

I'm blown away by Chewy's product availability and outstanding customer service! I placed an order at 7:39pm last night, the majority of the order was on my doorstep this morning! FedEx delivery and product availability aren't what they used to be, but neither are a fault of Chewy. Every business should strive to be exactly like Chewy! They're the best!!!

Ordered insulin for my cat which after not shipping for several days i was told it was "lost in the system" and would be another week before it arrives. I cancelled my order and will attempt to find it elsewhere furthering delaying my cats insulin. Would not recommend this place!

Our dog Rocky passed away last week. He has been a member of our family for over 12 years and his passing was devastating for us. I called to cancel his autoship food order that I had set up for him. They canceled it, no problem. I told them I had an unopened bag of his prescription food and asked if there's any way I could send it back. They said they would credit my purchase price of the bag which was almost $100, and to donate the food to a local shelter, which I did. Truly an awesome company. To top it off yesterday I received a FedEx package from FTD. It was a bouquet of flowers and a condolence card. I have never had a company be so accommodating and show they really care about our family. Their customer service and caring is beyond exceptional. We have been using Chewy for over 6 years and have always received great service.

Great things and service! All made with love!

I have been ordering from Chewy for several years. They have GREAT customer service! A real person always answers the phone after only 1 or 2 rings and they have always been extremely helpful and accommodating on the rare occasion when I've had an issue! Super impressed with the service I have received. They also offer brands that I can't find at my local retailers which is a huge plus.

I wish I would have read these reviews before choosing Chewy to order my dogs prescription thyroid medication. This company will talk in circles while getting nothing resolved. I ordered my dogs prescription July 5th and it is now July 13th and the prescription still has not shipped. I contacted my Veterinary office thinking they had not sent the authorization yet they informed they had. Chewy is still telling me they have not, yet my vets office was able to prove to me they had not only faxed the prescription, but also sent an email which they cc'd me so I know they did in fact send the requested information. My vet then needed to call Chewy and see what the issue is. My prescription now says it is being reviewed by Chewy and my dog will be out of medication thanks to their slow and incompetent customer service. I did let Chewy know I was running out of her medication. After this prescription ships (and only not to inconvenience my vet office and to reduce wait time) I will be be canceling my automatic dog food order as well as her prescription. I would rather spend my money with a company who seems to care about my pet and who actually looks into the issue before sending an inaccurate response. If you look around online their are other places who offer the same pricing as Chewy, yet much better customer service.

Chewy used to be the best! But has gone significantly down hill. Customer service is one of the things that was always amazing, which set them apart from the rest but now it's very subpar, not helpful at all anymore. Plus the food selection is much more limited than it used to be. Likely both changes are due to Covid, but Chewy does not seem to be recovering and if the best things about them, great service and great food selection are no longer available then there is no point in using them anymore, especially when there are a ton of other companies that now offer the same services. Also if anyone from Chewy is reading this, when your customer service is not helpful, is instead borderline rude, having them end the email with cutesy pet language about hugs and barks to your pet is not cute, it might be cute after a happily resolved issue but it's VERY annoying to throw in cutesy language after being unhelpful and this policy likely makes people more frustrated then they already are.