Chewy.comReviews of chewy.com

I have loved Chewy for years, the personalized service I received and fast shipping and availability have been top notch. UNTIL someone hacked my account. I was very appreciative that this was caught and rectified immediately, however, I was locked out of my account. I called the number as instructed, and was told the fraud department would contact me in "24 to 48 hours". Two weeks later, I called again. The representative sent me a link to reset my password. Still locked. I was then told that only a manager could unlock my account, and someone would contact me in "24 to 48 hours". Two more weeks pass, still no contact. So I have had to find alternate means to get my dog food and cat food (I have A LOT of cats and 2 large dogs, so I use A LOT of food), and I sent a bit of a scathing email because I am very frustrated at this point. Again, I am told someone will contact me in "24 to 48 hours. That has now been a week ago, and I am still locked out of my account, and at this point, I am fed up and just DONE. I will take my thousands I spend on my pets elsewhere now.

After my cat passed, Chewy took the time to send flowers if condolences from a local flower shop. I will always be a loyal customer! ❤️

I have been a Chewy customer since they opened and while there have been many hiccups over the years nothing too too terrible and most everything was eventually resolved. With that said, I was on vacation and tried to update the quantities on my autoship for our animal care giver to have more food....just in case... so it is the same food, same address and cc to pay for it as it has been for YEARS and YEARS. Long story short they decided to do a random customer verification and needed me to call a 800 number which I couldnt call from a boat in remote Indonesia. I asked them via email over and over to help me out this 1 time. They flat out refused and said they must hear my voice confirming my email to process the autoship. I told them if they couldnt help me then I could order from Amazon, which turned out cheaper, and they replied by cancelling all my future autoships. They have lost a long term client that has 10 cats, 2 dog's, 6 bunnies, 100 koi and 3 tortoises. Guess they dont care about customer loyalty.

Ok first of all i would like to say that chewy.com has always been a 5 star rating in our house "but" we are a small rescue and have counted on chewy.com for our orders its been 3 times that chewy.com has let us down when we needed them most I work and don't have time to run to the store , yesterday we were waiting for a shipment and because of a problem on chewy.com end our shipment wont be here untill the 8th which puts us in a difficult situation so now i have to find time to go to petsmart and buy cat litter and cat food and kitten food for rescued kittens we just got , i really trusted chewy.com but its 1 to many times now.

My dog Max passed away yesterday...the same day that our Chewy order arrived. We had the FedEx employee return it for us when she showed up. The very next afternoon, we received a flower arrangement from Chewy.com expressing their sympathy for our loss of Max. I am blown away by this company's standards and compassion for their clients. Thank you so much. The flowers are absolutely beautiful and you have brought comfort in a time that is SO SO tough. xoxo

I spoke to a man named Michael who was absolutely wonderful when I addressed a big delivery problem which was most likely FedEx. He put in a new order for me and said if I get them both, just keep it for the inconvenience. Pleasant experience despite aggravation.

Absolutely amazing customer service. Was refreshing to be able to speak with someone at a late hour of the day and be so helpful. She was genuinely kind and even commented on the cute Star Wars toys in my inventory.

I ordered 3 bottles of Felimazole for our cat. 100 pills per bottle. Instead of sending me 3 bottles Like Their Picture Showed, they send me 300 pills in a bottle. No seal, no expiration date, NOTHING. And, of course there are no returns if you've opened it. It was ALREADY OPENED! I want safety sealed for my cat!