Chewy.comReviews of chewy.com

Moldy dog food...

This was the worst experience I've ever had. First they denied my prescription even though my vet approved it and we had to start the order entirely over. Then they put down the wrong shipping address (why I don't know as my address was listed CORRECTLY when I ordered this product online). Then it took 10 phone calls to get the address corrected... nobody there seemed to care that they (Chewy) changed it internally to a wrong address after they cancelled it the first time by mistake. Then it didn't go out on time due to all the issues with Chewy. Finally, I needed this product desperately as it was a mare of mine that was having health issues and time was of the essence to treat her. The day they were supposed deliver the product the service they used did not deliver it to me (but stated it was delivered). I repeatedly had to call Chewy to locate the package. The manager was arrogant and basically couldn't care less of the urgency I needed this medication. He stated I needed to file a police report and email that in and the following week they would ship out the product. He did not want to help me whatsoever even though I stated this medication was for a mare whose health was declining and this delay was seriously affecting her health. I have witnesses who looked for the package earlier at the mailboxes (that is where they stated to have delivered it) and we also thoroughly searched around the house to make sure it wasn't put somewhere else. At about 6:30 pm I was advised by my neighbor (I had been making calls to make sure it wasn't delivered to someone else I knew in the vicinity) to go to all the subdivisions and check their mailbox stations. On my way out I found the package in the driveway (wasn't there when I came home at 5 pm or when the neighbor checked for me at 3 pm) All I can think is someone got the package by mistake at a different location and decided to drop it off at my address this evening. My entire experience with Chewy was absolutely HORRIBLE. The way they continually screwed up a time sensitive order then treated me as if I was the criminal that stole the package is unbelievable. I WOULD NEVER RECOMMEND THIS COMPANY IF YOU NEED MEDICATION THROUGH THE PHARMACY.

Whenever I have had to call chewy it is ALWAYS a great experience! Firstly, the person speaks English! Not out sourced . They always make whatever I need a simple process and are pleasant and helpful! I LOVE chewy.com!

This company is great! Even when I have had problems they take care of things asap!

Deliveries are late. I have to use Insta cart to emergency order food for my dogs while waiting well beyond the 1-3 day shipping. It's difficult to work all day and come home to no box on the door step and hungry animals only to have to pay someone else to bring the food to us.

Chewey products as well as their customer service goes above and beyond!!! I don’t shop anywhere else for my cat.

I accidentally sent a very expensive prescription to the wrong address. I would have never seen it!! Bree in the pharmacy was a tremendous help and got it rerouted to the correct address! Yet another reason I will never shop anywhere else!! Keep rockin it Chewy!! Just that and the most adorable birthday gifts for my pets, I love you guys!!!

After being with chewy for so many years, I am deeply disappointed in the resolution of an issue I had yesterday. I received an email that stated to buy treats and get 50% off (a coupon code of TREATSBYCHEWY22) so I placed an order and pasted the coupon code and got a message that said the coupon was invalid. How can that be when I got the email the day before? So I called chewy and after explaining the situation the CS agent said many people were calling about the same issue so she contacted her supervisor. Well that supervisor after a long wait, told the agent that in order for the coupon to work was I had to remove all the items in my cart and only order 1 product at a time but request 2 of the same to get 50% off and I could only use that code 4 times. I had more than 8 items in my cart and it was over $86.00!! I told the agent if I ordered everything separately I would NOT get the free shipping! and I would pay much much more than the savings! I was upset because that was NOT STIPULATED in the email! And I even selected treats that were pictured in the email so that I was not told that I selected treats that were not included! The email just stated "order treats and jet 50% off with code TREATSBYCHEWY22". This supervisor did NOTHING to help this situation. She could have said ok since it's not working and you selected treats that were in the email let me give you 40% off or come up with a different solution! I told the agent that I would try ordering just one item, 2 of that same item and see if the coupon would work but after waiting so long on the phone I would have to try that in about an hour. Well I did try and guess what?? The coupon still stated "not valid" !! What a royal waste of time! Chewy I thought you were better than that! Sending out coupons that do not work, just to get people to place orders! And from what that CS agent stated "many people were calling about the same issue" I wonder how the supervisor handled the other situations. I will definately be posting this on a chewy review site so other do not fall in the trap of ordering with a so called coupon from chewy. G.Alonzo Illinois