Chewy.comReviews of chewy.com

Don't order pet meds from them. Always an excuse for not shipping recurring orders

I called Chewy today as my husband and I received a double order of an expensive item, and we live an a limited income and can only afford this prescription product once a month. I spoke with Alara who was so helpful and understanding. She immediately saw what the problem was, and applied a refund. I am so grateful & appreciative for her patience, knowledge, understanding and kindness. Alara is an asset to Chewy. It is this kind of customer service that brings people back to Chewy again and again. Thank you Alara. and

This is the first time I am using Chewy and I cant tell you how impressed I am by this company. This order was also, delivered within hours the next day after I placed it. After opening the package, I realized that two of the plastic pieces were broken. I messaged chewy to see of there was anything that they could do and I got back a message very quickly telling me that they were sending me out a completely new enclosure at no extra charge and that I was able to keep the other one as well. I am so grateful for them . They now have a customer for life, I highly recommend!

I recently ordered a toy for my kitten. She really didn't enjoy the toy and when I was asked to review it, I noted that. The toy was in no way defective, it just didn't work for my cat. I was a little surprised that it was smaller than I expected. After chewy saw my review, they refunded the cost and suggested that i donate the toy to a local shelter or rescue. I didn't request or expect a refund which makes me very confident in the integrity of this company.

Chewy has gone downhill since Pet smart bought them out. Terrible customer service now. They hire anyone with a pulse. So disappointed. Chewy was the best! Now horrible customer service.

A big thank you to Chewy!! We received a lovely flower delivery the next day after letting them know our beloved Irish Setter Finn at 14 years old had passed away and needed to cancel our auto ship prescription. Kevin Z .... you are the best and really made our day in such a bittersweet time. Wow, not that often you get such care from a big company. We greatly appreciate it. Loyal customers always, Klara & Scott Dove and our 9 year old girl Irish Setter, Izzy-Rose.

I've been a Chewy customer since July 2017 and I'm always blown away by their exceptional customer service - something that's become a rarity. One of their wonderful expressions of customer appreciation is that they send Christmas cards. HANDWRITTEN! Not just mass printed. If a pet is listed with them they also send HANDWRITTEN birthday cards. What company still does that?! On the rare occasion that there is a problem with an order they fix it immediately. No hassle whatsoever. They just send a replacement. A stuffed toy had a split seam or a bag of food got busted during shipping - "I'll have a replacement shipped. No need to return the other one." The nationwide shipping company (starts with f, ends with x) messed up a delivery on 9/26. After 9 days, multiple contacts, an opened case and still no delivery, I contacted Chewy. First off a customer service rep answered immediately! No annoying, frustrating automated system! A real person in the States! "I'll get a replace sent and you should have it in 2-3 days." DONE! Quick, simple, painless. She really appreciated that I tried to get resolution through the shipping company first. (Hey, they screwed things up, not Chewy.) But she said any time I have any problems I can contact them right away and they'll take care of it. Those are the glaring differences between a company who takes their customer service seriously and one that doesn't. And those are the reasons why I'm still a super satisfied customer after more than 5 years and with 3 monthly autoship orders (lots of chances for Chewy to screw up - but they simply don't).

My dog was recently diagnosed with arthritis, and my vet suggested I order his meds from Chewy. I also ordered an additional supplement. After only a few days of giving my Cody the meds, he died suddenly. I contacted Chewy to see if they would like the meds back, and they said they couldn’t, but refunded my money with no questions asked. Thank you Chewy for your kindness and thoughtfulness.