Chewy.comReviews of chewy.com

Chewy boxes are to heavy for people to lift

Bought something off this site more than a year ago and every time that another person purchases from them, giving Chewy their CC number and expecting it to be charged to them, Chewy has Charged my Paypal account with NO authorization from me whatsoever. They had just saved my information from that purchase a long time ago and continued to ROB me. Companies with Integrity do NOT do this. ..!.. m!

The website is a hot mess. You’re allowed to order items out of stock without warning. Customer service was no help. I tried several times to get answers on auto ship and got nowhere.

Love Chewys! Fast shipping and truly great customer service. Our pup is happy, and they carry a wonderful selection of treats, food and toys. I wish all online shops made shopping this easy!

We received an Autoship order a couple days before we had to put our dog to sleep. I contacted Chewy customer service to see if I could return the unopened box containing 5 bags of dog cookies. After expressing her sympathies, the representative credited my American Express card and asked me to donate the cookies to a worthy cause. I did not need to return the dog cookies. A couple of days later, we received a bouquet of flowers from Chewy with a heartfelt note regarding our loss. Chewy's customer service was a ray of sunshine in our time of sorrow. They went above and beyond in trying to comfort our family. We are grateful for all they did.

I thought the delays in my prescription food for my cat was during the pandemic was because of shipping issues. However I continue to have issues getting my prescription food filled. Every time I try to order there is an error. I ordered a bag of prescription food on December 30th hoping I would get the food faster. What a mistake. Again they messed up. I sent a copy of the prescription in with my order, the order said they had confirmed the prescription with the vet. When I looked on my account it stated it was taking a little longer for shipping. I checked days later and now it didnt have anything; just showed the order but not that it was shipped or any reason why it had not shipped. I called on January asking what was going on. First he said it wasn't approved yet then he said that it was approved but the vet listed in my account didn't match and did I want it updated. Of course I do and please send the food ASAP. He said he would send a message to the area that handles prescriptions. I recevied a notification that my order shipped January 6th. It is now January 10th so I checked my account. The food was completely removed from my order and they were just sending the toy. This has happend too many times. I will no longer order from Chewy.

I buy to Chewy for the last 6 years and for the last couple of years is being a nightmare fedex delivery my orders on time. They just keep my pets food, litter on the truck for days and came whatever they want to.Chewy customer service is horrible, they doesnt care. Same order trough Wallmart and using fedex too, they deliver next day without issues. This s so frustrating

Chewy's customer service is top-notch. The swing I ordered for my parrot arrived broken so I sent a message to the customer service chat. Within a minute I got an email confirming that they were sending a replacement. I didn't even have to return the broken one or send a photo of the damage which is such a hassle.