Chewy.comReviews of chewy.com

I ordered 1-15 lb. bag of Blue Indoor Cat food on February 24th, 2023. It is now March 2, 2023. There were NO UPDATES as to why the Order was delayed. The order was 'supposed' to be shipped out of Nevada. I received NO Updates for the delay. I contacted the 24 Hour Customer Service on 3/2/2023 I was informed that there was a Storm between Nevada and California. I asked why I was NOT INFORMED of the shipping issue, she stated that she would let Her Manager know of my concerns. I then had to cancel my order and then order from a local dealer (which is costing $15 more). My cats are 'Special Needs' babies and this food has been the best for them. Chewy, I wish you had been more forthcoming and informative of the transportation issues. I am a Senior Citizen and am on Social Security and I pet sit on the side for a bit more income, I could of used that extra $15 that I am spending due to YOUR LACK of Communication. I am now FORCED to buy local and PAY MORE due YOUR LACK of Communication.

Every delivery was on time and exactly what I ordered. You can easily change delivery date or stop. Reps are courteous and helpful. At the time our Doberman went to the rainbow bridge I canceled the next order. Rep Eduardo was so comforting & shared my grief. The next day I received a beautful bouquet of flowers from Eduardo and the Chewy company. I cannot tell you how much this meant to our family. My next dog will be receiving its food from this company and their caring staff. Thank you Chewy!

Great service

I've had issues with Chewy orders multiple times, and they do nothing to make it better. This business must be so poorly run and their customer service is terrible. Most recently I placed an order that never arrived. I contacted customer service and they re-sent the order but offered nothing more. They didn't even overnight or expedite it. Then when my order arrived it was missing an item. Don't use Chewy, you're better off just going to the pet store.

My dog died on Wednesday, and we received a lovely bouquet of flowers today. Not a $2.00 Hallmark card... but a beautiful bouquet. They came before we even received a card from the vet. Clever marketing or not, this is a classy company. And they made the process of canceling recurrent prescriptions painless. We've used their pharmacy for quite some time, and have always had positive experience with their customer service. Will definitely remain steadfast customers, especially when the time comes to get a new pup.

For the Love of God stop smashing my items! Whoever is packing the boxes puts 40lb cat litter in with my freeze dried items and other treats! My dog isn't going to eat ground up freeze dried food! Also dented canned food cat and dog! and I get that it gets delivered and thrown all over the place but most of the time its a packing issue! This happens often so I am going to have to seek alternatives!

Made me go to unnecessary vet visit for lab work ( didn’t give my vet my prescription purchase history ) Horrible customer service!!! Why do we have to enter Vet information on all prescriptions BUT you never call or verify it .. Very unprofessional… I would give no stars if I could Send emails and No response to either

Horrible communication from the Chewy team. Says orders will be there 1-3. Took an email, 2 calls for them to tell me something totally different during each of the phone calls. I will never suggest using this website to friends or anyone I ever talk to about them. 6 days later and I still never received my dog food.