Chewy.comReviews of chewy.com

I'm so frustrated with this company. On two separate occasions I attempted to order Royal Canin dog food for my pup. The first order of dry food was cancelled by them days afterwards because they didn't have the product and couldn't ship it to me. No call, just a computer generated email with no real explanation. Several months later I ordered the wet version of the same food. Chewy said that they tried to contact my vet on a Friday to authorize prescribed food. I checked with my vet on Monday, and they confirmed that they never received a call or request from Chewy. So, then I scrambled to send Chewy a picture of the prescription. 24 hours later, no confirmation email or call. So, I contacted Chewy again, they said that yes they received the document, but it would take 1-3 days to deliver. I requested an expedited delivery option. They said none was available, but I could call Fed Ex and request a hold on delivery. At this point I'm thinking " What exactly does customer service do that an AI wouldn't do better?". I explained that, due to the delay, I was not going to be available to receive the product if it took three days. They then told me I should cancel and reorder when I would be available. I asked how this would effect my discount code that I used. They then said, I should call instead of placing my new order online. It felt like every single problem was mine to solve. At this point, it's just easier to drive the 30 minutes to Petco to get what I need. Two stars instead of just one because they managed to get one, none prescription, order right of some Pro-Pectalin.

Sometimes their products are cheaper and they do have occasional coupons but their customer service is terrible. I'd rather pay a little more for good customer service. I've placed several orders from them but not anymore.

Save your self major grief if you need pet meds, go elsewhere. Chewy is a nightmare ordering and shipping meds out. NEVER AGAIN !!!!!

I have always received great customer service from the folks at Chewy, especially the pharmacy. We recently lost our senior dog. I canceled her prescriptions, and I received a beautiful bouquet of a dozen roses with a note two days later. I will always buy pet supplies through Chewy.

We ordered thousands of dollars worth of cat food and other items for our sanctuary from Chewy. Repeatedly I have spoken with their customer service agents and ask they use smaller boxes. This for the reason that the cat food is crushed inside the cases and we are unable to lift over-sized boxes as vulnerable senior citizens with permanent disabilities. Repeated Chewy acts very concerned and makes notes to perform so that it doesn't risk our lives or cause injuries to us, but they continue to violate their guarantees. What they are doing is a legal violation of the Oregon Unlawful Trade Practices Act. A complaint will now be filed with the Consumer and Financial Fraud Division of the Oregon Attorney General's office. We will now only purchase from Amazon.

I will never order anything from chewy ever again. Ordered a flea collar got an email to call and verify it was me so done tht. Still never got collar. Called a week later and the lady I spoke with said she fixed the problem and we would get in 1-3 business days. Well I looked to see if it was shipped and low and behold they canceled the order. Called to see why and they said it was never verified. I called BS on them. Could not tell me why it was cancelled. So if u can shop local don’t buy anything from them!!!

Placed order, had used autoship. Cancelled one of my Paypal accounts. Chewy notified me the payment did not work, I immediately went into account and added the new Paypal and my credit card. They shipped the order, gave delivery date, then cancelled it on delivery date even though new payment information was added and order had shipped.

Always stellar service!!! Our sweet boy Sammy passed away so I called to cancel his prescriptions and they sent us beautiful flowers and heartfelt condolences. They are amazing 🩶