Chewy.comReviews of chewy.com

I lost my dog and had to cancel autoship meds, Nicole canceled, removed dog info, but the most outstanding compassionate thing was they sent me flowers. Steve W.

Something went wrong with my order and that’s not a big deal to me. What is a big deal to me is that I’ve called and talked to 4 different people who said they fixed my problem only for my problem not to be fixed each time. I’m on my 5th call and it’s getting ridiculous.

Ordered a dog bed over a week ago. Got the conformation email that it shipped. Tracking on fedex said its in transit with no other info. It wasn't until I had to use their chatbot that I find out it was "damaged" in transit. (really a fluffy dog bed?). The order status has no mention of this. I am done with them They did the same thing with a prescription where they lied about the status with the vet and that took weeks to get. I will just switch to petsmart for the same price and none of the drama of wondering why it takes forever to get something delivered. Look at all the reviews showing this pattern. In fairness the auto ship for food has run smoothly.

Chewy treated us kindly when we were permitted to return unopened prescription medication from our beloved dog who passed away. We were refunded for the medicine, and to our surprise, we just received a dozen long stem yellow roses in sympathy for the loss of our pet. How kind! 🐾💕

My order was sent to an old address. Customer service tried to get it rerouted but it didn't work out. They responded to my email immediately and gave me a full refund.

I am not one to write reviews but I feel the need to do so. We have had meds on Auto Delivery for the last few years for our dogs. They have always been very helpful and great at communicating with us. Unfortunately we had to put our dog of 14yrs down yesterday so my mom called to cancel the monthly prescription. Of course my mom was emotional and not only was the lady very nice to her, but today we received flowers from Chewy.com. WOW!! It is rare in this day and age to find a big corporation to actually honor their clients in this way. Great Job Chewy and Thank you!!

I received a “Chewy.com Promo Card in the US Postal mail.” It offered $20.00 off a an order of $49.00 or more. I signed in and found things for our pet and put them in my cart. I then went to check out to pay a use promo code only to be told “this code will not apply to this order”. So I went to customer chat service for Chewy and the young lady just replied with this long “preprinted write up about using promo codes” and said sorry you can not use this code. When I asked why, she just sent me same long preprinted reason. I was ticked and told her that I would go somewhere else to shop. She said, okay is there anything else! POC!

Had the best customer service experience. Ordered huge bag of dog food it had ants in it either from the warehouse or maybe the shipping warehouse. They instantly sent a new bag no questions asked the next day. Great experience this is how you get return customers!