Chewy.comReviews of chewy.com

Starting about 3 months ago, Chewy's delivery service has plummeted. I spend a very significant amount on dog food for a Dog Rescue Organization. Chewy has shorted us on products when we received a shipment. They charge my credit card before the product ships out, then it will be days later that they actually ship the product, and they are not timely on getting the product to our doorstep, which is very bad when we have so many dogs to feed daily. Exceptionally bad customer service. Don't bother speaking with a Manager. They just don't care. I am shocked at how poor and how quickly this once great company has sunk. Zero dependability and quality to their work, and for dogs who depend on that food. Chewy, you've lost a very good customer and you've abandoned dogs who needed you the most. Shame on you for that.

My senior cat of 17 years passed away recently. I eventually told Chewy about her passing and that I would not need my account any longer. They responded with such empathy and understanding in how heartbreaking it is to lose a part of family. Within days to my surprise beautiful flowers were delivered to me expressing their condolence and loss of my beloved cat. This is truly a touching and memorable experience. Thank you Chewy for such kindness.

I have found this company to have great customer service and compassion. When I was not able to find my food for my dog due to production issues at the manufacturer, Chewy was the only place I could find the product and was able to rush it to me so I didn’t run out. Then when I contacted them recently because I had an unopened box of food and asked to return it because my dog passed away, they kindly refunded me and told me not to worry about returning it. That would’ve been nice enough but then a few days later, I got a bouquet of flowers from them stating their condolences. Their kindness overwhelmed me. This isn’t something you normally see from a company. I’m very impressed with them.

Chewy’s customer service is truly unmatched. I just moved about six weeks ago and the other day I ordered food for my cats without realizing that I hadn’t updated the shipping address. When I went to check the tracking today and realized my mistake, I called customer service and not only did I have zero wait time on the phone, I was directly connected to a wonderful customer service rep who helped me solve my issue quickly. she replaced my order free of charge and had it sent to my new address, and told me that I could tell my old roommate to either use the food or donate it to a shelter. I will never not use chewy for all of my cat needs!

The last few times that I have used Chewy's pharmacy it has been a disaster. I have hospice dogs that need their meds and it takes forever to receive them. I was told that they don't ship on weekends but when I asked for a cancellation and refund they told me that they had been shipped. They hadn't, but a couple of hours later, on a Sunday, it showed that they had and would arrive Tuesday. Of course it was then delayed until Thursday. It is now Thursday and the package has left my state and is on its way to NY. What a mess!

They charged my card for my order, then never contacted my vet (or sent the order). A week later we received an email telling me that I needed to call them to continue my order. We called and the reason they hadn't shipped anything was because we used my husband's card. But they'd charged the card!?! When we called, they offered to take a different card over the phone? Ummm....so they can charge it too?? I'm disputing the charge with my credit card company and never using Chewy for anything again.

I ordered my 1st order from chewy on Oct 4, and it's oct.11 and my order still has not shipped. It took calling customer service 2 times and they said they are working on getting my order filled and shipped it should be 2-3 more days before I received my.

Excellent customer service.