Chewy.comReviews of chewy.com

Last 6 years, and 3 fur babies, we have been using Chewy. Always great products. And amazing customer service. My last furbabie,passed 2 months ago. We just recently adopted a new addition. Purchased a few items, and wanted to update our profile. I mentioned we no longer had, Lulu, with us, please update to Layla Belle, her age, etc. Two day's later, light knock on door and lady holding flowers. They were from Chewy, with a very sweet card for our loss. I have never, in my 71 years heard of such. My own Vet., after years treating our pets, and putting them all to forever sleep, never sent flowers, a card, yes. And, they are purple and red, my favorite color, purple. I was so overwhelmed with emotion. It was the kindest gift.

I needed to cancel auto delivery & go back to one time purchase temporarily due to change of cards b/c of dam🦫 hackers & scam artists! Be very aware of PayPal phishing email scams about time of year which was & continues to be a very unpleasant experience to say the least for around the tune of $1000. Praise God, Jesus has settled the score in my favor since vengeance is His! Anywho, it only took a little computer knowledge on my part for me to go into settings & update my payment method as I had inadvertently failed to do this time around. Really, it was as painless as my dentist & now my fur babies are happy, happy, happy & so is their mom! Chewy earned an A+, gold ⭐️, 😊once again!

I love the wide variety of products. The prices are good. Anytime you need help, you can call. They have very good customer service.

I like the phone support the actual person talk the food is usually delivered by the time said and like seeing our two Doggies Really EnJoy the Jolly Joint seem made difference Only trouble having especially this past year year in half is the email I'm on samsung galaxy a7 lite tablet and a13 phone when go back to either email to check OrderHistory say no previous orders and have two that come and AutoShip says empty when have two items shipped twice monthly every eight weeks

Truly a company I would love to be part of. They really do care about you and your pets. When my cats passed away I had just received my winter allotment of Prescription foods, along with proscription meds and 10plus cases of liter. They went above my expectations when it came to returns and really blew my mind when I received flowers and a personalized card from them. It will be awhile until my heart is ready to open up to another fur baby… but when I do.. I guarantee I will be contacting Chewy again!!! I cannot give enough praise to this company!!!

I was having trouble getting a promo code to work, and the call was answered so quickly that I thought it was one of those annoying voice robots, until April said, How can I help you today? Wow! That's customer service! She was patient while I had to get in and out of the site, and get my password sorted with the right email, and helped me through the process to get it done. Very professional, personable and helpful.

I placed and order a week ago and they charged me but never submitted the order. When I finally got a hold of them, they said that I misused their discount code and that I had to cancel and place the order again. I didn't use any code, their system automatically applied a promotion which I had no control on. Total utter scam!! Better go on PetSmart!

Had to cancel my autoship because they claimed they couldn’t get my vet to approve my dogs meds. I went ahead and called for them, turns out my vet did in fact approve them. This was supposed to be an easier alternative to get them, now I am having to still drive 30 minutes out to get my dogs medication. I’ve been waiting a full month for them to ship and they’re just now telling me that they can’t have them delivered. Don’t waste your time.