Chewy.comReviews of chewy.com

Chewy.com banned my pillow from its stores to punish the company for questioning our election. BOYCOTt chewy u til they relent

Chewy.com great service and staff . Thank you so much

My dog passed away very unexpectedly. I had just received medications and prescription food a few days before from Chewy. I called and got the nicest most compassionate person Larissa on the phone. She refunded my credit card and just asked me to donate the food to a shelter. I was barely able to hold it together talking with her and she was so patient and kind. Today I actually received flowers from Chewy. I was completely in awe. This is the most amazing company man’s they have me as a customer for life. Thank you to all the wonderful and caring employees that work there

Although I have not had a big problem with product quality. If you.do have an issue that you are forced to email with customer service the service is awful. I have been waiting a week for an answer. I did get an email response but it was not even to.the question I asked. I am still waiting and have sent follow up emails. In another day or 2 I will go to another company because if the service isn't there when there's an issue to me it's just not worth it.

I don't know what happened to this company. I pay $53/case (24 cans) for my cat food and spend around $200/month. The past 3 shipments over half of the cans have been dented or bloated. They offered to credit my card $30 for 40 cans of cat food I can't use. My cost was close to $100. The box was open on my front porch and a container of cat treats were destroyed. I used auto ship because I thought it was cheaper but Amazon prices are exactly the same. I am done using chewy for my pets needs.

I just lost 2 of my babies in less than a month. I like to thank Alexandra and the chewy family for the sympathy flowers 2 days after I canceled the prescription autoship. I’m in awe! Thank you for your excellent customer service, thank you for trying your best during COVID to get my babies their prescription food. Mostly thank you all for your kindness and compassion.

I placed an order with Chewy.com. I received two email on two different days stating that the order could not be processed for security reasons. I called them each time at the phone number provided. I provided everything that was contained in the order: addresses, email, full name, phone number, pet name, and item ordered. After the first call I was assured I would receive my order. Then I received the second email and had to provide the same information again. So, will I receive my order?

Chewy is grounded in customer service. I have never experienced a company like this. Their staff is trained to ensure you will have an excellent experience and outcome. I give them the highest accolades possible.