Chewy.comReviews of chewy.com

Chewy.com brags about getting your order in 1 to 3 days - IT IS A LIE. I needed a prescription filled and I thought that the only place that could happen was chewy.com. They are more than willing to take your money but your pet's life better not be depending upon the swift arrival of the prescription medication. By the time it arrives, your pet will probably be dead. They refuse to offer overnight, next day, 2-day or even three-day delivery. You will dance to their tune and like it. UNLESS you choose 1800PETMEDS instead. When I contacted chewy.com to see why I had not received my shipping details email, it was because the order had yet to be filled by their pharmacy IN KENTUCKY and I live in TEXAS. When I explained to them that I needed the medication YESTERDAY, I was informed that they have a "disclaimer" on their pharmacy and it can take up to ten days to receive a prescription. I stated I would gladly pay an additional charge for faster delivery and I was informed that chewy.com does not offer that service to its customers. They simply do not care. In legal terms, it is called "depraved indifference" to the situation at hand. I warned them that if I didn't get the prescription by tomorrow, November 9, 2023, I would reject the package. Well, now it appears that it has already "been shipped" and we know that is a lie. I informed the chewy associate that she had better get it cancelled on their end because it would be rejected when it arrives and I will go after them legally to get my money returned to me. Their rival will have the same medication here by tomorrow, November 9, 2023. Yes, I paid extradited shipping charges, but the life and well-being of my kitten is important to me. If you expect "customer satisfaction" from chewy, then try wishing in one hand and peeing in the other. Guess what hand will fill up first.

My Chewy rep, Sheila, not only took care of my auto ship concern, but also spoke to me as a friend when I mentioned a medical concern with my puppy. I felt so much better after this authentic, caring human took the time and effort to simply be kind! Thank you, Sheila and Chewy!

I called chewy to see if I could return the rest of my kitties expensive prescription cat food because he died. They credited my account and said I could just donate it. So very kind. Today I received flowers from Chewy and the lady that helped me. Who does that??? Tears are rolling down my face as I write this. Thank you from the bottom of my heart Trikyleshia and Chewy. I am a forever customer.

Chewy not only has a the best customer service ever but, when I had to cancel my auto refill because my dog passed, they sent me flowers. A bright spot in a dark time. Thanks Chewy 😊

Chewy would not honor a coupon they sent me. They went up and back asking stupid questions then after a week said the coupon had expired. Had they fixed it on day one the coupon would not have expired. Would definitely never buy from them.

We recently placed an order and the agent zac answered we gave our order and he asked about our 3 male cats when we informed him one passed away he was very sorry, the next day a bunch of beautiful flowers came in a vase at our door from Chewy. I started to cry and called to thank that wonderful man who made our day..God bless Chewy..

Chewy has the best customer service ever. I never have a problem with them fixing any issue that I may have or any concern or something that I need that is above and beyond. Chewy is the best ever and I would never go anywhere else. I have used other Pet suppliers, and they are nothing compared to them

Chewy will not accept any negative reviews that tell the truth about certain pet foods. People should know the truth, reviews shouldn't be denied because of the truth.