Chewy.comReviews of chewy.com

Sadly, my latest experience with Chewy was a nightmare. I’ve spent thousands with them. I ordered Nexgard for my dog from them. You give them your vets info for them to get the rx, but just the business name. They sent an email, naming my vet by name (not the business name, but her real name), saying she had approved it. Then they sent me a notice that my vet never approved it. I asked how they knew her name then. No response to it. It’s been almost a month of going back and forth with them. My vet assures me she did approve it. Chewy’s customer service is horrific. I’m deleting the app. For them to hurt my dog by their mistakes, then trying to blame my vet? Oh, and they still have all the money I paid them. If I could give them zero stars I would.

Excellent costumer service. I also love how every year they send my dogs birthday cards!

I was misled in a promotional deal and so they called me to say they were sorry that I misunderstood their promotional deal but they did donate dog food to 300,000 animals and at the same time they offered to send me what I needed most at the time which was kitty litter because I was in the hospital very sick she also said she was going to include some toys which weren't hurting it but the kitty litter was I needed that immediately she took my address from me she verified it with me everything lo and behold they shipped it to my old address and not to my current address that I gave her so I don't get the package and I have to wait a whole another 3 days for kitty litter which really sucks being that I'm as sick as I am and on my deathbed I shouldn't have to go through all this I will never use chewy again and I hope nobody else has to go through everything I've gone through with chewy in the last 72 hours they shouldn't call people and offer them nothing if they're not going to listen and write down the address correctly and send it to the correct address now there's people at a house getting ready to get a package for animals that has no animals what do you think they're going to do with it they're going to throw it away such a waste anyway I have to go lay back down as I stated before I'm very sick but don't shop chewy.com

Just got a delivery from chewy. I order hundreds of dollars worth of food, litter and treats on a monthly basis for my cats, dog and neighbor ferals. All the cans come smashed up and all the treats come broken and leaking into the box. They pack their items way too heavy and you need to be a bodybuilder to get them into your house. I’ve called dozens of times and they always say they’re going to address the issue and they never do. It’s really unfortunate that I’m going to have to stop ordering from them. What’s going on at Chewy?

We consistently ordered a month’s worth of prescription dog food for years and it always arrived on time or early. After we placed our most recent order, we unexpectedly and unfortunately had to put our dog down. I reached out to ask about how I could return the order and immediately got the kindest response, a full refund, and was not asked to return the food, rather to keep it to share with another dog. As if that wasn’t enough, we then were surprised to receive a beautiful bouquet of flowers with a very thoughtful note from Chewy. When the time comes for a new dog, we’ll 100% be Chewy customers again.

My mom purchased a special dog collar for my dad to train his dog. Unfortunately he passed, when chewey found out they sent her yellow roses and a sympathy card. Top notch business can't say enough about them. Thanks for making my mom smile

Unfortunately my house burned down on 11/11/23 and I was unable to save one of my cats. Myself and my other 5 cats were relocated to a hotel room. My friend reached out to Chewy on my behalf and they sent a HUGE bag of kittle, litter, and an entire case of canned food. WITHOUT HESITATION! I love the cards they send wishing my cats Happy Birthday and I love the customer service-top notch. I will always be a Chewy customer

I love Chewy! I love the range of products and the ease of the website. But today I had to return a product and here's the email I got from Chewy about it: "I'm so sorry the product won't work out for you. I've refunded $15.04 to your card, which you'll see back in 3-5 business days depending on your bank or lender. If you could kindly donate the inflatable collar to a local rescue or shelter that would be fantastic, we wouldn't need the item returned to us. Please give your fantastic furry family some love from all of us here at Chewy." And that response really reflects Chewy's values and its love of pets!