Chewy.comReviews of chewy.com

Ok I have to share this. I am so impressed. I called Chewy to cancel my cat, Mikado's, heart medication (he'd passed the day before) and asked about the package currently enroute ( was scheduled every 4 weeks). The person who answered expressed her sympathy and the transferred me to pharmacy. The pharmacist had been informed and as soon as she answered, she said how deeply sorry she was herself as well as everyone at Chewy. When I asked about medication she said the cost would be refunded and to dispose of or donate the medication. This was Monday, today, Wednesday, I got a bouquet of flowers delivered from them! Honestly, I am beyond impressed! This kind of service these days is rare.

Auto-ships are not being processed as set up. Representatives are RUDE & place the blame for company mistakes on customers. Lie about attempting payment (bank said no attempts by CHEWY). Claim the auto-ship was changed by the customer (it wasn't). Refused to honor the $30 off credit offered because of the last mistake on the order (notes were supposed to be placed in the account & weren't). Refused to honor the current $30 off code which the website would not allow me to use on the order even though the order met the qualifications of said discount code. Bait and switch marketing. The photos of the product online do NOT match what is being shipped to the customer.

Our beloved Papillion , Maxx passed away, we always got his food, treats, medicines from them, and ANY time there was an order issue, they made it right 100% without hesitation, and once when a food came that was not the right brand, they told us to donate to a shelter, and they sent a new shipment. When our angel passed last week, I called to cancel auto ship and the CS agent expressed his sadness for us. Today we received a beautiful bouquet of flowers with a card. I am so touched to think a huge corporation like this would do this. I highly recommend them, they are the absolute best in the business.

Review is for Chewy Canada - set up Auto ships for 2 items I was donating each month to a rescue dog in foster care. The first month the first item shipped perfectly. Since then it’s been a disaster - they charge my cc and send a note to say the order is being prepared for shipment and then send an email the next day saying it’s out of stock. Item 2 there have been delivery issues every month. I’m done, cancelled both and will buy from Amazon. Chewy needs to get their logistics and inventory worked out otherwise they will fail in Canada EDIT: Chewy Canada has vastly improved their Customer Service and Logistics. I have since ordered from them multiple times and their shipping and customer service has been outstanding!

I had created an auto-ship for a product. I went on the chat with a customer service rep to cancel it. The rep asked, by name, how my dog was and I had to tell them that he had passed away. The rep immediately replied that they were extremely sorry for my loss and told me "We are all pet parents here and you can call us at any time, even if it is just to talk to someone." The next day I was home and a bouquet of flowers was delivered to me and it was from the rep and the "Chewy Family" along with a card of condolences.

When I've called to return a product, they do it, no questions asked and request that I donate the product to a shelter. When I let them know my cat is sick, they sent her a toy. When I let them know she passed, they sent flowers! Yes, a large bouquet of flowers. The customer service people are caring and well-trained. Chewy is the best!

I chatted with one of Chewy vet technicians for a cat that I was looking after. It saved me from taking the cat to the emergency and was very helpful. It was a free service.

I had asked to return an order because I lost my fur baby the other day . My little fur baby has crossed over to the rainbow bridge. They said they would refund me and I could donate the product that I was returning. They also send me a bouquet of flowers. Chewy is a wonderful company and a very compassionate one I’ve never met a company, so heartwarming to have a bouquet of flowers sent to me, in a loss of my fur baby, you can’t go wrong with chewy and I think the company ever so much