Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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KATELIN M.
Amazing customer service. Unfortunately, my cat passed away and after I asked to make a return, they refunded the entire case of food I had gotten for her, and suggested donating it to a rescue or shelter. They were really nice, and their delivery and deals were also great.
Robert H.
I ordered antibiotics for my cat and they canceled my order did not email me or call and my cat died waiting for my order if I could give a negative rating I would and customer service said that the supervisor would call me never did worst company ever if you want your animals to live go elsewhere where they care
Sharon M.
Absolutely exceptional customer service, always ... especially after the passing of our beloved pet recently ... they were so kind as to refund us for the cases of food and treats which we had that were unopened, AND did not even ask us to return them! Additionally, they sent us flowers and a very kind and thoughtful card in sympathy. We have never experienced this level of thoughtfulness and genuine caring from a company before, and doubt that we will ever again! Wonderful company we highly recommend!
Amanda F.
Literally blown away by their kindness. My dog passed and I called to ask if I could return meds I hadn’t opened. Money refunded, donate the meds AND THEN flowers arrived at my house!!! Blown away.
Daniel S.
Terrible customer service. Explained my situation to multiple reps and no one gave a crap. I had input my address as my dad's so i could pick up my packages from his house instead of my leasing office and they advised me i wasn't a new customer to get the promos even though i sent in proof of address and everything! I even had them look up the phone number i've had for the last 8 years and provided 4 different emails and they told me "Yeah, i don't see any other accounts." You're talking to robots who don't know their butts from a hole in the ground.
MARY B.
My past 6 years of consistent ordering prescription dog foods through cheeewy.com has been nothing less than excellent. My English Cocker Spaniel was placed on prescription foods in 2019 and continued to be on them until we had to say good bye to her this month, April 2024. ALL of my dog's foods were delivered within 2 days after I paced the order. If I didn't upload the prescription and Chewy needed to contact the Vet for approval, the delivery may have taken 1 extra day and maybe not. What I LOVE most about Chewy's customer Service staff is that they do not question the customer about refunds if the dog cannot or will not eat the food. I cannot count the times that Clover, my Cocker Spaniel, didn't eat the food prescribed because as she grew older she had severe change in appetite due to medical issues. The Chewy Customer Service team member would always refund my money and tell me to DONATE the food to a dog shelter. That's what I LOVE about Chewy! They prove their love for dogs and cats. When I called Chewy to inform them that the last order for Clover was not used because she was no longer with us, the CS team member offered her condolences, refunded to my credit card and updated my account by removing Clover's name so that I did not have to do it. I was and I am still grieving over the loss of my sweet Cocker Spaniel. Today, April 23, 2024, to my surprise I received a beautiful mixed flower arrangement in a clear vase FROM CHEWY with a card attached offering their sympathy on our loss of Clover. This type of treatment makes a customer feel like the company really appreciated their business AND that some of the Management and top Executives are pet owners who can truly understand how another pet parent feels when they lose a pet that has become a family member. So, if I could rate Chewy 6 Stars, I would but since 5 Stars is the highest rating, they have certainly proven to be 5 Star worthy to me.
James
Brilliant service. My package got lost, I called the number they published and a human answered, and they were able to resolve the problem immediately. Excellent and rare service, thank you chewy
Sue J.
I had just purchased dog food for my Sadie, and she passed away unexpectedly and fast. I chatted with their CSR Tanyla and she was so kind. She refunded my money and told me to donate to a rescue or shelter. The next day, I received a flower delivery from Chewy. Very compassionate people. Thank you Tanyla
