Chewy.comReviews of chewy.com

This company has no business selling pet supplies because they provide no quality control. They just buy whatever wholesale and then market it to the masses without doing their own research. If I'm wrong and they are doing their own research, that makes it even worse. They had a indoor/outdoor enclosure advertised a for a bunny but when it arrived, I found it was made of cedar, a toxic wood for bunnies. I contacted the company and they have done nothing. No refund. No credit. No vet bill reimbursement. And they continued to sell the hutch at half price even after I raised the issue to them. So now, they knowingly are putting animals at risk. I have all the photos of the original ad, all the emails with the company. If my bunny ends up sick or develops any issues, I will no doubt be suing.

I ordered a harness for my dog that turned out to be too big. I asked (through the chat on Chewy.com) if I could exchange it for a smaller size. Isabella P. jumped right on it and told me that she refunded the purchase, and that I didn't need to send back the first harness. She suggested that I could donate it to a local shelter. When I mentioned that I had used a coupon code on the first purchase, she immediately told me that she'd apply the same code to my new order. No questions asked, no conditions applied - fantastic customer support. This was my first purchase with Chewy, but certainly not my last.

Dear Chewy, my name is John Travis my beloved little dog Kato passed and I wasn't doing too well . Eunice and the good people at Chewy found out and sent me a beautiful card and some art work with Kato's name on it . I just want you to know that it helped me and that I think that very special people must work there . My day is a little brighter because of you . Thank you ,John

I was at home recovering from surgery and ordered my dogs food. It was running low and I called them. I was greeted by an amazing young women. She said she could give me a credit to buy a small bag till mine arrived. I explained it was difficult to get to store right now. She checked on the order, expedited it . She talked to me about my pets and I told her I lost my Scooter not to long ago. Today the mail brings me 2 packages from Chewy. The first package had a lovely card that wished me a speedy recovery with a mug and tea bags. The second one contained a blue satin bag with a lovely stone with Scooter on it and another card. This is a top notch company. Their people and customer service are exceptional. I have been with Chewy for 8 years and always go to them for my pet products. Thanks Chewy for standing out ! Chewy customer for life. Thanks Margarita for your kind words and the lovely gifts.

I called Chewy on April 30, 2024. My Precious Labrador Benjamin Franklin went to Heaven and I needed assistance to cancel my auto ship orders for my baby. Chewy refunded Benjamin's Dog Food that was completely unopened and still in the shipping box. I still had some food from the last order. Chewy refunded my order and told me I did not need to return the bag. I could donate it or do whatever I want with it. It is a prescription diet for Liver Disease. Also cancelled a prescription for my boy as well. Today, May 1, 2024, I received a vase with beautiful flowers and a sympathy card for the huge loss of my precious Benjamin Franklin. I was shocked! To have a company with their excellent Customer Service, care that much for their patron's critters that they send a sympathy card for their loss was a welcome gift and shows what excellent service they provide. I have always been a Chewy Fan, but after this experience, I will be a fan for life! Thank You Jennifer and the entire Chewy Family for the beautiful flowers and the great Customer Service!!

I placed an order for my pets. fed Ex damaged the package(not the first time) and sent it back to Chewy. Needless to say I was not in a good space when I got home to find out that the package was returned. I called Chewy Customer service had a credit issued for non received products. I spoke with a CS Supervisor (Clay) he was most understanding and got my much needed food etc... back out to me. Chewy has a loyal pet owner in me. Thank you

Terrible pharmacy service. I have had problems getting both simparico trio and prescription dog food. Customer service is nice but they don't get the job done. Wait till the order is shipping and tell me I need a new prescription despite the multiple e mails telling me they are getting my order ready. How about a heads up before the script runs out.

I have been ordering the Auto Ship for the Dogs and Cats the last few months. I will have to say the customer service when I called was exceptional! I tend to change my auto ship orders, so they have helped me with that, while also helping me with a coupon that didn't want to work. They said no problem, I will help you from this end and she had some coupons that could be used to help in this situation. I thanked her and was so glad she could help, as the coupon was for 20.00. And she was able to find ones to help.