Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Susan
Good Service. Fast shipping, great selection, good price, always happy with my purchase! Customer support looked out for my account and automatically signed me up for a loyalty card with the brand I always buy from, which includes online purchases. I would have missed out on this offer completely otherwise!
Amy R.
I'm a longtime Chewy customer and they're the best! The selection of pet products is incredible, and my orders are always fulfilled super fast. On the very rare occasions I've had a complaint or question over the years, Customer Service has responded immediately, with exceptional kindness and generosity!
Harriet B.
My mind is bogged down by the fact that Chewy gives absolutely NO incentive to purchase from them over every.single.other.pet.store.in.the.entire.realm.of.pet.supplies. Auto ship even offers the same discount so why should I shop Chewy and not Petco, or Petsmart or Pet Supermarket or any of the other pet stores?????
Kristen C.
We had to put our beloved dog to rest unexpectedly and had unfortunately just received two auto ship orders for prescription kibble and Interceptor Plus. I normally wouldn’t have bothered to try and return given the circumstances but the items were pretty pricey and were unopened. The customer service was amazing and they were so compassionate to hear of my loss. They offered to refund me the cost of the items and said I could just donate them in my girls name if I liked. This is unheard of and I am so appreciative!
Jason B.
You suck. FedEx sucks. Sucking again. Getting to be a real habit.
Carol M.
When my beloved golden passed away I emailed Chewy to return an unopened bag of Dasuquin, and they immediately refunded my credit card & told me to donate the product to an animal rescue group - they even sent the tax deduction form to bring to the rescue. Their customer service rep Danielle L. wrote such a lovely condolence message, and included a link for pet loss/grieving support. And then today a beautiful bouquet of flowers arrived, with a message of sympathy from Danielle & the Chewy Family. All I can say is Wow, thank you so much for your kindness and understanding. Chewy is a class act.
CbvMpr R.
Our doggy died. We called to cancel his subscription and return some food, and not only were they very cool about that but then we got a bouquet and card delivered to honor our late fur baby. This was just beyond expectation and we wanted to come here and pay recognition.
David H.
We now shop elsewhere and I'd advise the same for others. Pros: - Wide selection of products - Sometimes you get good customer service (other times it's terrible) - Market prices on products, no price gouging Cons: - Customer service has tanked over the last 2 years - Longtime buggy website that causes what they consider errors, they cancel or stop your order, and if stopped and you contact them, the push the blame on the customer as having entered already used promo codes or discounts when none were added by the customer. They're added by their system and not something the customer can prevent. - Delays in order processing that can cause one to run out of pet food, miss a gift date, etc. - Prices are not competitive, just average market. - Unreliable
