JEREMY H.
Great team and very responsive
Great team and very responsive. Within two weeks I noticed a huge difference in my day to day mental health. Thank you Cerebral Team.

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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5,239 approved reviews, newest moderated first
JEREMY H.
Great team and very responsive. Within two weeks I noticed a huge difference in my day to day mental health. Thank you Cerebral Team.
michael
Easy to use, professional, made me feel comfortable the entire time.
Kathleen L.
I'm doing well with Cerebral
Response from CerebralMar 2, 2021
Hi Kathleen, I am so sorry to hear that you were not satisfied with our services. I want to thank you for reaching out to us about this issue, and I apologize for any difficulties you face in utilizing our services. I would appreciate the opportunity to learn more about your experience so that we can continue to improve our services. I am also happy to help in any way I can. Please feel free to reach me at (415)403-2156 or [email protected] and ask for me directly. I look forward to connecting with you. Warm regards, Molly V. Cerebral Coordinator
Leanne
I had a great experience and am very happy with my counseling and doctors. My daughter has had a wonderful experience as well. It's been so great to get help so easily in the comfort and safety of our home during this time.
Peter M.
I’ve struggled with anxiety and panic attacks for a long time. Cerebral was a fast solution to getting back on medication and managing my anxiety.
Thomas
My prescription was sent to the pharmacy without refills. There is nowhere in the app to notify or even contact my physician. I emailed support and they told me 24 hours later they were working on it. I followed up another 24 hours later. I also had emailed the physician via the email in the appointment and then on the app chat. While my refill was ultimately sent to the pharmacy on the last possible day (I had no more pills—stopping SSRIs is bad...), I found out from the pharmacy. No one followed up with me. Overall a very very very poor experience.
Response from CerebralMar 2, 2021
Hi Thomas, Thank you for sharing your valued feedback on your experience here at Cerebral. Wholeheartedly, I apologize for any challenges you faced in using our services. Ensuring that our users have access to high quality support is of the utmost importance to us, and I regret to hear that this has not been the case for you thus far. I would like to take some time to hear more about your experience with us, and would love the opportunity to work with you to ensure that your experience moving forward does not fall short of exceptional. At your convenience, you may reach me at (415) 403-2156 or by email at [email protected]. Please feel free to ask for me directly! I hope to hear from you soon. Kind regards, Mariah
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Since my last rating of 3 stars, my care team has been amazing! It does take days to hear back from them. And I feel so much better about my current mental health status. They really care and try to help as much as possible. Dr. Tiffany Watson is amazing!
Response from CerebralMar 2, 2021
Hello, Thank you for taking the time to share your feedback about your experience at Cerebral. We are constantly working to improve and grow our services, and feedback like yours is important to us. It is disappointing to hear you received less-than-satisfactory care. I would like to help correct these issues in any way possible. Please feel free to reach me at (415)403-2156 or [email protected] and ask for me directly. I look forward to hearing from you. Best, Molly V. Cerebral Coordinator
JD
Was going through some stress and wanted to talk to someone about it. Signed up. Made an appointment for a few days later. Wrote to my "team" asking questions about it. They ignored me. My appointment came and the person never showed up. Then I was sent emails that I missed the appointment. As nothing they promised was being delivered on, I wrote them and said, please cancel the account and refund my $45, since I hadn't used the service and they failed me repeatedly. They will not refund the money and they will not take responsibility. I wouldn't recommend this to an enemy.
Response from CerebralMar 1, 2021
Hi JD, Thank you for sharing your feedback about your experience at Cerebral. I apologize for any difficulties you faced in utilizing our services. We strive to provide quality, affordable mental health care, and feedback like yours is incredibly important to us. I would like to take some time to learn more about your experience, and see in what ways I may be able to assist. Feel free to contact me by phone at (415)403-2156 or by email at [email protected] and ask for me directly. I look forward to hearing from you. Best, Molly V. Cerebral Coordinator