Heather H.
I have many very mixed reviews
I have many very mixed reviews. I absolutely love my therapist, she is amazing!! As far as the medical provider, I am absolutely NOT IMPRESSED with her in any way shape or form. She told me that I would be getting meds, but she would need to call me back after she figured out the logistics. She never called me back and instead I was blindsided the next day by finding out that I had been changed to a therapy plan only. She still has never called me back to tell me the reason why either. Billing is also questionable. Don't just plan on paying the $90 for the first month like they advertise, they will slam you with more charges. Again, the therapist is absolutely amazing, she has been super helpful with lots of advice.
Response from CerebralMay 10, 2021
Hi Heather, I appreciate you sharing your feedback and experience. I am happy to hear that you have had some positive experiences, but it is certainly disappointing to hear that we were not able to fully support you. I would like to take some time to see if I can work to repair your trust in Cerebral. If there is anything I can do, please feel free to contact me at (415)403-2156 or [email protected] and ask for me. I look forward to helping you in any way I can. Kindly, Molly V. Cerebral Coordinator



