CerebralReviews of cerebral.com

EDIT: Cerebral reached out and was able to fix all the issues I was having. They worked with me to find a better plan that fit my needs and I really appreciate that. Also, affordable pharmacy! Medication stopped working after a week Can’t get in touch with prescriber Coordinator takes 24 hours for each response, even when I just have a follow up question/concern Only 30 minutes of “non-therapy” per month?

The app is buggy. I reached out to the support team to let them know, and to try to consent to have my prescriptions refilled, only to just hear (two weeks later!!) that my prescription has been cancelled because I am physically incapable of consent because of a coding error. I have been waiting to hear back from Hanna on the support team for two weeks about this. I have been trying to offer my consent since the day I was asked to, but there is a malfunction with my app that I cannot fix by logging out and back in or reinstalling the app- the only solutions I was offered to what seems to be a coding error. I also have a video screen capture of the malfunction on my app, recorded on June 8, after I had already spoken with the support staff. Hanna said she would be transferring me to someone who could better help me, but I did not hear from Hanna nor anyone else past that point- until I was told my prescription was simply cancelled. It seems unfair that I have gone above and beyond, and I’m still now suffering medication withdrawals- significant withdrawals, including the shakes, incessant sweating, insomnia, and vomiting- because the problem was not treated with priority or urgency. I am very disappointed with the level of care and concern actually offered to me by the customer support team. In all honesty, I had a good experience with my physiatrist, but I’m not really sure what I’m paying for if I can only see her every two months and no one can help me when technical errors arise on the app that keep me from maintaining my meds. I do not have a computer, so telling me to log on through a computer browser as a solution is not feasible.

Ultimately, I decided that Cerebral is not for me, but I think it can be an excellent option in situations where people have obstacles to treatment such as lack of insurance, lack of access to providers, or scheduling issues. Everyone I had contact with was kind, compassionate, and helpful. From start to finish I truly felt like Cerebral wants to make sure people receive the best care possible.

I had a good session with both of the counselors I consumed with. But since I am on Xanax (don’t want to be) you cannot really help me. I’m consulting with a local therapist and an appointment with a psychiatric NP to help me with my meds.

They were very helpful. He really listened to what I had to say.

It's been helpful so far. My doctor is very nice, and the delivery of my meds is awesome. The app has lots of helpful information and the option to message anytime I have a question is nice. I'd recommend it to anyone

Thank You for your time and support. The resources look helpful. Can't wait to read them.

I got immediate help for my mental illnesses and I feel heard and seen for the first time in a long time.