Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
cerebral.com
Website
cerebral.com
Category
Mental Health
Listed on Five Star Index
2026
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The company replied to 47% of reviews.
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Most recent review: October 2026.
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Hi Jessica,
I appreciate you taking the time to share your feedback about your experience with Cerebral. I apologize for any difficulties you faced in utilizing our services. We are striving to provide access to affordable, quality mental health care, and it is disappointing to hear that you received less than satisfactory care. In any event, I would like to take some time to see how I may be of assistance.
Please reach out to me at (415)403-2156 or [email protected] and ask for me directly. I look forward to speaking with you and learning more about your experience.
Best,
Stefanie H.
Cerebral Coordinator
KS
Kathleen S.
Surprised but happy
I have been To a lot of counselors with less than satisfactory results and I only came to you because my dr an family insisted. I had no intention of letting anyone get behind my walls an was extremely surprised how comfortable I felt and had crumbled down a little bit of one of my most painful walls. I have a goal now that means a lot to me and one I want to obtain and with my therapists help I know I can.
RB
Rivkah B.
Great service
They are very kind and listen really well and are not judgmental.
IX
Irini X.
So here is the thing…
So here is the thing… I joined Cerebral at a very low and desperate point in my life. My health insurance only offered providers that were either too far away, did not accept any new patients, or were rehabilitation centers that happened to offer counseling for their rehabilitation patients. Seeing that a therapist out of pocket could easily be $400 per session, paying a $30 fee for the first month and $85 every month after seemed like a good deal.
Pros: my initial appointments were scheduled for the following day which was awesome. I get to see a counselor for 30 minutes a month, and have started medication.
Cons: scheduling an appointment after that initial appointment is next to impossible. My counselor is fully booked. Although the coordinator and counselor assigned to me were able to squeeze me in, it is not showing up on the app, as that appointment time doesn’t really exist. Furthermore, the most valuable package, which actually includes a therapist is very expensive. Seeing a therapist is the most important thing for people who suffer from mental health, but you won’t get to select that option without paying easily $400 a month.
The prescriptions are also a separate cost. They’re only $10 each, but that DOES add up every month. You get to see a counselor, but it’s only for 30 minutes a month. You can’t really do much with that time, and it’s not a therapist. They have exercises on the app, that I was really excited for. However, it’s just the same exercises, and are mostly educational (but once again, you only learn so much reading the same exercise time and time again). Am I grateful for Cerebral? Sure. But I’m mostly disappointed. Because although I’m receiving some type of care, it’s minimal and it’s not what I need - what I need I can’t afford.
Lastly, I have attempted to input my insurance information (which it allows you to do) so that I may hopefully be at least partially reimbursed by my insurance. Every time I try to input it it doesn’t go through.. I have asked both the coordinator and technical support for help with inputting that information, but no one has been able to help. So so far whatever minimal care I am receiving is out of my own pocket.
Response from CerebralJun 25, 2021
Hi Irini,
We appreciate you taking the time to share your feedback. I'd like to sincerely apologize for the difficulties you faced with utilizing our services. As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care.
I am interested to see what I can do to help improve your experience with us. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can.
Warmly,
Stefanie H.
Cerebral Coordinator
JT
Joseph T.
You guys treated me and help me so much…
You guys treated me and help me so much with my mental health and I couldn’t have asked for anything more Thank you cerebral team
RO
Rockow
Cerebral is great
I want to give a 4 only because they aren't perfect, but I give them a 5 for effort and prompt correspondence. The people are great. Probably, my best experience in mental health. The platform and some of their rules need to be improved and in the last 6 - 8 weeks since I started have improved.
CK
ckb
The Counselor was great
The Counselor was great. Felt really comfortable speaking with her, When was getting meds prescribed, they kept mentioning one of my meds was a stimulant when in fact it is not at all it is the opposite. If it wasn't for personally issues, would continue, but at this time not able.
