Angela B.
Absolutely love them
Absolutely love them! Very helpful and love the self help guide lines

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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5,239 approved reviews, newest moderated first
Angela B.
Absolutely love them! Very helpful and love the self help guide lines
Stacy P.
Good therapy. Needed therapy. Sometimes you just need a outsider to listen very nice.
Miranda
Very helpful and efficient, when I called they took care of my needs right away. Texts back fast :)
Ashlee J.
I was at first skeptical being that everything is via cellphone. However, my care team has made me feel listened to, welcomed, and thoroughly cared for my mental health.
Jeremy G.
This is about the app and the tracking of medication. The fact that there isn't any tracking for it. It just says tracking info pending or in transit until it's delivered.
JP
Highly unethical. Kept charging me every month, even though no services were being provided...assured me the charges would stop, only to repeatedly charge me despite several phone calls. They would swear the problem was fixed, and no more charges would go through, only to charge me yet again. Then, they had the audacity to ask me to fill out a customer service survey, promising an Amazon gift card for my survey responses. I answered the survey. No gift card was ever provided, despite their repeated assurance that it would be coming any day.
Response from CerebralJun 21, 2021
Hi there, Thank you for taking the time to share your feedback about your experience with Cerebral. I am sorry that you have had difficulty with the cancellation process. I am sure this can be frustrating, and I sincerely apologize for this experience. I would like to see what I can do to take a look into this further and assist how I can. Please reach out to me at (415)403-2156 or [email protected] and ask for me directly. Best, Stefanie H. Cerebral Coordinator
Ashley C.
Easy to sign up and quick turn around for setting up an appointment with your prescriber and care counselor. The app makes everything smooth and easy and I like having all my info in one place. My care counselor is wonderful and I can’t wait to work through a lot of the things that have been holding me back.
Stephanie T.
yall have alway been 1 call away anytime i need to speak to yall