CerebralReviews of cerebral.com

Response from CerebralAug 19, 2021

Hi Christina, this is Stefanie with Cerebral. I wanted to thank you for taking the time to share your experience and concerns with us. Our intent is to support individuals along their mental health journey, and we want to address any experiences with our service that have been less-than excellent. We understand the importance of reliable support, and sincerely regret to hear that you experienced this trouble in scheduling appointments with your therapist. I want to make sure we do everything we can to remedy this situation. To get in touch, you may reach me at 415-403-2156 or at [email protected]. Feel free to request me by name; I want to be sure that you feel heard and am happy to be your direct point of contact until we resolve this issue. Hope to hear from you soon. Best, Stefanie H. Cerebral Coordinator

Response from CerebralAug 19, 2021

Hi Abigail, Thank you for taking the time to write in and share this helpful feedback with us. We're always working to ensure our systems are functioning as they're meant to and do sincerely apologize for the troubles you have faced with scheduling your care appointments. If you have any additional advice you can share, it would be greatly appreciated. To get in touch, please feel free reach out to me at (415)403-2156 or [email protected] and ask for me directly. I look forward to hearing from you and learning more about your experience with Cerebral to see what we may be able to do to improve the service for you. Best, Stefanie H. Cerebral Coordinator

Response from CerebralAug 19, 2021

Hi Abi, Thank you for taking the time to share your feedback with us. I am so glad to hear the kind words and that you are enjoying the service so far. We're always taking into consideration the feedback of subscribers like you. If you have any additional thoughts regarding certain aspects of the service that you think may be improved upon, we’d love to find a way to make Cerebral better work for you in exchange for your time and feedback. You can reach me at (415) 403-2156 or [email protected] and ask for me by name so that we can have a chance to connect further about your experience with using Cerebral's services. Kind regards, Stefanie H. Cerebral Coordinator

Response from CerebralAug 19, 2021

Hi Regina, this is Stefanie from Cerebral. I wanted to take a moment to reach out regarding the concerns you’ve shared. We wholeheartedly regret to hear that your experience using Cerebral was less than exceptional. Our goal is to provide high quality care and support for all of our users while also striving to bridge the gap in mental healthcare. With that in mind, we regret to hear that your experience was short of these qualities. We care deeply about our client’s experiences and would like to do everything we can to remedy this experience for you. To get in touch, feel free to call us any day of the week at 415-403-2156 or you can email us directly at [email protected]. You are welcome to request me by name; I want to ensure that your concerns are heard and I am more than happy to be your direct point of contact until we find a resolution for you. We hope to hear from you soon. Best, Stefanie H. Cerebral Coordinator

Response from CerebralAug 18, 2021

Hi Lana, We appreciate you sharing your feedback about your experience with Cerebral. I sincerely apologize, as this is not the high standard of care that we hope to provide, and I'd like to see what I might be able to do to make the situation better. Ensuring that our users have access to high quality, reliable support is of the utmost importance to us. I would like to take some time myself to hopefully help repair your trust in Cerebral. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can. Kind regards, Stefanie H. Cerebral Coordinator