CerebralReviews of cerebral.com

Cerebral has honestly been the best thing I’ve done for my mental health! It’s fairly cheap for what you are truly getting, and the medications are very reliable and actually work (at least for me). I’ve never felt as amazing as I have now, and it’s all thanks to Cerebral!

i love it, The doctors are great and so are the care counselors

SO helpful with managing my anxiety and depression!

Horrible! I’m absolutely disgusted with this company. It’s a complete and total SCAM! I paid over $300 and talked to a prescriber on a Sunday that told me she couldn’t help me and that someone else would reach out to me within the next day or two. Three days go by and I reached out to Support…these are the emails that followed: Wednesday: Hello, I had a session with prescriber Michelle on Sunday and she said someone would be reaching out to me to schedule a follow up by Tuesday, but it’s Wednesday and I haven’t heard anything yet. Is it possible to schedule that here? Thanks, Justin S. Thursday: Hi Judith, (They couldn’t even get my name right from an email) Good day! You just had the visit 4 days ago. It usually takes 3 months before a client receives a notification for a follow up visit. Best, Julius D Thursday evening: Hi Julius, First, my name is Justin, not Judith. Secondly, the prescriber said she wanted a second opinion regarding bipolar disorder. You’re telling me this second opinion takes 3 months and I’m to pay $900 in the meantime before even being prescribed medication? If that’s the case, where may I find information on cancelling your services? This has been a momentous waste of my time and money. I’m very happy to share my experience with other people as needed as well. Your asking me to pay nearly $1000 to wait for nothing, and it’s a scam. Finally, it doesn’t matter if I just had a visit 4 days ago or 4 minutes ago, you should at least take the time to look into my concern because I genuinely hope this is just an oversight due to laziness on your part to not just simply look into it. So, for the second time: I was supposed to receive a call Monday or Tuesday to schedule the visit with that second prescriber to discuss bipolar disorder and I haven’t been able to schedule it. Are you going to look into it and have them reach back out or give me the resources to get in touch with that person, or are you not? Michelle didn’t say 3 months, she said two days and I’m on day four now… Thanks, Justin S Friday: Hi Justin, Good day! I do apologize. I'm terrible with names. I'm sorry to hear that you've decided to discontinue receiving mental health services from Cerebral. In order to move forward with the cancellation process, please fill out the following form. Once you have filled it out, kindly wait for the cancellation team to contact you regarding cancellation or any other requests. It is important to note that your subscription will remain active until this has been completed and a Coordinator confirms cancellation. Upon completion, you can expect a member of our Coordination team to be in touch with you regarding the status of your request. Once your cancellation has been processed, you will continue to have access to your records through Cerebral, but your treatment and medication plan will be suspended, and any upcoming appointments will be removed. We look forward to speaking with you soon. Best, Julius D Friday afternoon: Hi Julius, Looks like you opted to lose a customer instead of helping them. What a shame! I’ll be sharing this experience, as well as these emails anywhere I’m able to review your company. People need help, and your company is preying and scamming on innocent people and if I can keep just one person from giving you a dime, I did them a better service than you or your company has ever dreamed of. Not sure how you can sleep at night… Good luck, Justin S Employees for this “mental health organization” have zero interest in assisting, listening, or supporting their patients and that’s all the wrong things to be when you’re supposedly in the business of “helping people” BUYER BEWARE!!! DO NOT GIVE YOUR MONEY OR PERSONAL INFORMATION TO THIS COMPANY!!! *Update* Immediately after the reviews were posted, Cerebral scrambled to “fix” it and quiet me down. They offered discounts, refunds, etc; however I’m not looking for money, I’m looking to keep someone from making the same mistake I made. Cerebral has asked me to modify my review since this is an “isolated incident” but I encourage you to read some of the countless other negative reviews which cite similar incidents as mine. I stand by my statement- BUYER BEWARE!! It shouldn’t take this much effort to be heard and understood by people claiming they listen and understand.

I enjoy the quick responses, non judgemental atmosphere, and honesty between the providers and myself.

Make sure you know what plan you would like to sign up for prior to processing! Do your research beforehand. I signed up during a state of panic and had some issues afterwards cancelling my account and shipments. Stefanie with customer service did a great job at helping me out although the process was a bit lengthier than desired. After some back and forth emailing I was able to be properly helped with my account!

My therapist has been fantastic. Unfortunately I am on my 2nd medication pharmacist and now a new services counselor. Given the short duration of my relationship with Cerebral I am disappointed.

Drs don't listen, impossible to get an appointment, they make it hard to cancel. Ended up reporting my credit card stolen to get them to stop billing me after my repeated cancelation requests. The first Dr didn't listen to me and prescribed a med that has warnings not to take if you suffer anxiety, and I very clearly said I have anxiety. They had no available appointments to speak with a therapist for a normal session for 3-4 weeks after my initial interview. The Dr that did my interview barely talked to me, she complained I was taking up too much of her time and she just wanted me to give very basic answers to her questionaire before deciding what meds to prescribe me. When I told her about my negative reaction to the meds, and that I found it's not supposed to be taken by someone with anxiety, she said I would have to find another Dr that she could no longer help me. This app has completely failed me, and I have to warn anyone with mental illness from signing up for this. They are unprofessional and uncaring.