Allison
A great service
A great service. Friendly staff who helped me decide what medication I wanted to take. Great counselors that are helping me work through my issues and become a better person.

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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5,239 approved reviews, newest moderated first
Allison
A great service. Friendly staff who helped me decide what medication I wanted to take. Great counselors that are helping me work through my issues and become a better person.
Kristen K.
Cerebral allowed for me to seek care from the comfort of my home during the pandemic. They made the process easy and met with me quickly. I am so thankful for the convenience and care provided by Cerebral
Steven L.
The fact that they wrote a prescription with no refills is completely unacceptable
Response from CerebralAug 17, 2021
Hi Steven, We appreciate you taking the time to share your feedback with us. I apologize that you may have faced difficulties in utilizing our services. We value all feedback that we receive, and I would like to take this opportunity to learn more about your experience. We’d love to find a way to make Cerebral better work for you and to hopefully help repair your trust in Cerebral. Please feel free to contact me at (415)403-2156 or [email protected]. I look forward to hearing from you. Best, Stefanie H. Cerebral Coordinator
Richard H.
... what a pain in the ass this app is to get into. I regret wasting my time and sharing my information with this site. IMHO it's very limited
Response from CerebralAug 17, 2021
Hi Richard, Thank you for taking the time to share this with us. It sounds like there could be some technical issues occurring, and I apologize for any troubles that you've faced in utilizing our services as a result. I would like to do what I can to assist. Please feel free to contact me at (415)403-2156 or [email protected]. I hope to hear from you soon. Best, Stefanie H. Cerebral Coordinator
David D.
I'm being passed around from provider to provider and I have no medication but I'm still being charged.
Response from CerebralAug 17, 2021
Hi David, Thank you for taking the time to share your concerns. It is disappointing to hear that you have not received the support you were looking for in utilizing our services so far. I sincerely apologize for the challenges this has brought and would like to take some time to further look into these issues. Please feel free to contact me at (415)403-2156 or [email protected] and ask for me directly. I look forward to speaking with you. Best, Stefanie H. Cerebral Coordinator
Lauren E.
It didn’t work for me but that doesn’t mean it wouldn’t work for you. I think I just need to see someone in person to make sure I get what I need. I had some problems but the company was more than accommodating to help resolve my issues. Even though it didn’t work for me I’d recommend someone to try it. It helped me start my path to recovery. Thank you cerebral team.
Response from CerebralAug 17, 2021
Hi Lauren, Thank you for taking the time to share your feedback with us. I sincerely apologize for any confusion in our pricing structure along with any difficulties you faced in utilizing our services. I would like the opportunity to make things right and help repair your trust in Cerebral. Please reach out to me at (415)403-2156 or [email protected] and ask for me directly. I look forward to assisting you in any way I can. Kind regards, Stefanie H. Cerebral Coordinator
LaMar T.
I'm a licensed social worker, and I understand this process very well. I decided to give Cerebral a try while I'm on a waitlist for in-person services. My provider missed our appointment three times. No apology, no communication. Nothing. I also paid $30 to get my medication. The ads say it's included. A prescription might be included. Cerebral is only worth it short-term while waiting to get into therapy. This shouldn’t be your long-term solution.
Response from CerebralAug 17, 2021
Hi LaMar, We appreciate you taking the time to share your feedback about your experience with Cerebral. I apologize for any difficulties you faced in utilizing our services. We are striving to provide access to affordable, quality mental health care, and I regret to hear that you received less than satisfactory care. I would like to take some time to see how I may be of assistance. Please reach out to me at (415)403-2156 or [email protected] and ask for me directly. I look forward to speaking with you and learning more about your experience. Kindly, Stefanie H. Cerebral Coordinator.
Christina T.
For a paid counseling service, I don’t feel like I get anything out of it. Responses take forever. I got better than this at my free councilor and the premium price is too much!!
Response from CerebralAug 17, 2021
Hi Christina, Thank you for writing in to share your concerns. I apologize for any difficulties you have faced in utilizing our services and would like to offer my assistance. Here at Cerebral, we want to ensure that our subscribers are getting access to affordable, high-quality mental health care and reliable support. We are constantly working to improve our services, and we appreciate you taking the time to share your feedback with us. We value all feedback that we receive, and I would like to take this opportunity to learn more about your experience. Please feel free to contact me at (415)403-2156 or [email protected]. I look forward to hearing from you. Best, Stefanie H. Cerebral Coordinator