Teresa K.
Be careful when you cancel
Be careful when you cancel. I requested a cancellation in July from here and there was a process via email. I did receive a cancel confirmation. The cancel date according them was 8/23 and my monthly renewal subscription was 8/21. They tried to charge me again but luckily I updated my payment info so no $ was taken. Just be aware. Also it’s a big waste of time and money. Disappointed.
Response from CerebralAug 23, 2021
Hi Teresa, my name is Stefanie, and I'm a Coordinator here at Cerebral. I appreciate you taking time to share your feedback and experience here with us at Cerebral. I am truly sorry to hear that you may have met this trouble with cancelling your account. I can understand your concern and would be interested in seeing if I could assist in any way. Please feel free to reach out to me at (415)403-2156 or [email protected] and ask for me directly. I look forward to hearing from you. Kind regards, Stefanie H. Cerebral Coordinator



