Na'Imah A.
Counseling option okay...
The service was pretty cool and convenient but i did not much care for the counseling service. While my counselor was very nice, the sessions were not very helpful. She just called to check in on me. She did not give me any homework or any advice other than what I already figured out myself. She was pretty much just a listening ear. My prescriber was great, though (no complaints there), and the counselor, as I said, was nice. I just did not get enough to pay the amount per month that I did. I wish the counselor had helped me track my progress more or gave me stuff to hold me accountable and gave me homework. She was great the first session, but after that, counseling just seemed like a talk and listen for however long the sessions last. I really did like the app though, although my counselor responded a few times, then I did not hear from her. It was mostly the coordinator that responded.
Response from CerebralSep 6, 2021
Hello Na'Imah, this is Rachel with Cerebral. I appreciate you taking the time to share this valuable feedback with us. It's important to be able to learn more about your experience using Cerebral. We're always taking into consideration the feedback we get from clients like you, so thank you. If you have any other thoughts regarding certain aspects of the service that you think could be improved upon, we'd love to find a way to make Cerebral work better for you. To speak further you can give us a call at (415)403-2156 or by emailing us at [email protected] and ask for my colleague Stefanie directly. We hope to hear from you soon. Kind regards, Rachel T. Cerebral Coordinator



