CerebralReviews of cerebral.com

Everything is great and easy but the delay in the chat feature leaves a lot to be desired. There was over a week delay in getting my medication as there was an issue that was overlooked.

100% would not recommend! I just left for the 2nd time (should have never gone back) $85 a month and both months I was with them no meds were delivered. Both times I had to go to a pharmacy and pay $40 out of pocket for my meds. When I asked them why (took almost 2 days for a reply, I was told medication was extra, despite my plan clearly stating medication and it's delivery were included

Provider/prescriber actually listened, didn't rush me or make me feel like I was annoying her or like she didn't want to be there. First time ever! We have a plan and even though I put off actually keeping the appt, I'm glad I did and hope to find medicine and skills that make my day to day as a medical field worker , mom, wife, and general person just a bit easier to process. With all this world throws at us, it's easy to be overwhelmed with to do lists and things way out of our control (like covid) .

I was in a very dark place when I found Cerebral. My care counselor, Pamela, helped me not only see a light at the end of the tunnel but shared her own story that showed she really understood what I was going through. The doctors are very detailed and got to the heart of the problem before treating it. Cerebral has literally saved my life.

I was really optimistic when signing up for Cerebral and thought that it would be a great opportunity for me to improve my mental health. Boy, was I wrong. You are required to give payment information before even going through all of the rest of the set up process. I thought I was signing up for counseling but after they took my money found out it was only psychiatric medical care. This is the “run-around” they give you when you use insurance to sign up. They charge you for a whole month up front but I was not able to choose my provider and the assigned provider was not available to see me for several weeks. Mental Health is a VERY PERSONAL experience and clients need to be able to choose the provider that they view is the best for them. The website is extremely confusing to navigate. I reached out to my “care counselor”/coordinator who is not a counselor but essentially a billing support agent who does not care at all. This title is confusing. That person was unhelpful and told me to email cerebral support who was also unhelpful and completely blew off my concerns. First impressions are critical. Your clients have to know that you care. Since I quickly realized that Cerebral as a platform did not care about me, I decided to cancel two days after subscribing. I then got the run around from billing who tried to claim since because they are a subscription model they could only refund me 50% even though I didn’t use any of their services. I was adamant on getting a full refund since the only reason I cancelled was a lack of support and availability from Cerebral. Cerebral did not provide or attempt to provide the services that I agreed to. They finally agreed to a full refund but in the whole process did not attempt to resolve my concerns and assist me, which would have been the preferred outcome. They only wanted my money. There is a huge stigma on Mental Health and companies like Cerebral have a responsibility to genuinely assist clients that reach out to them for help. Treat them with the upmost kindness, respect, and understanding and address their concerns. Cerebral is more concerned with business and taking your money than they are with helping you. They are setting back the mental health stigma and because so many people have had negative experiences, this is deterring people that really need assistance from reaching out. This company is a scam and I highly recommend that you stay away from it.

Cerebral has helped me so much. I’ve recommended it to everyone and my best friend signed up when she saw the changes in me. I could not recommend it more. My prescriber is amazing and so easy to talk to, she took my symptoms seriously immediately. I was prescribed two medications and the changes in my mood and rest has been incredible. My care counselor is fantastic, I’ve learned to stop judging the harmless ways in which I naturally cope. Honestly, I’d recommend this to everyone.

Honest, caring and professional. Easy to understand plans of action, no barriers for implementation.

It’s really hard to get through to speak with anyone. My first prescription was lost by fedex, I wasn’t issued a refund but instead had to pay triple at a pharmacy. Then before the month is up I get charged for another prescription then the first one that was lost showed up! So now I have three months worth of medicine and I had to ask two separate time what’s going on. I had to call over 11 times to get through to someone and send multiple messages I have spent over $200 on two prescriptions and $80 on the actual subscription when I could have just gone so where local and be able to speak with someone. Once cerebral gets your money they do not care. They are cold and impersonal, find someone local if you can!