CerebralReviews of cerebral.com

I love this ap so much it’s so convenient for me being the fact that I’m a stay at home mom and I can’t always make it to an office thank you !!!!!

I am a little upset because upon signing up for cerebral, my insurance was an option for in-network. I am now being told it is not in-network and am contemplating cancelling services

For the price, cerebral provides great value. It felt a little strange to navigate the first appointments, but overall, I’m happy with my experience this far

An absolute scam. They enticed me with what I thought was an outstanding deal on therapy, but was told during the first meeting I would have to quit drinking before they would help me with medication. Fair enough, but I was still charged full price for services I would not be receiving that month, and another $300+ the following month for zero services rendered besides the initial consultation. All in all, I paid over $400 for one therapy session and one consultation. I would urge anyone not to use this service.

Cerebral tends to be money-hungry. Ironic for a mental-health app. Pros: - My therapist was great. :) - You get a selection of therapists that you can choose from - You can dispute it with your credit card company for a refund, so that was nice! Cons: - I paid on August 28th for my September therapy sessions. I e-mailed in on August 29th to cancel my membership. Per my e-mail, I stated, “I understand that this month has already been paid for as I would like to finish up my therapy sessions for this month.” The Employee responded with, “I would advise to request your cancellation by 9 am PT one business day before your next scheduled billing date to cancel your account as we have no way to have it set to cancel at a specific date.” I understand there’s no way to set a specific date to cancel, so I requested to cancel asap as it’s understandably uncomfortable to rely on customer support to actually cancel a day prior to the next billing date. Once I cancelled my subscription, it *also* cancelled my service for the month that *I had already paid for*. This doesn’t make sense and is not customer-service friendly or mental-health friendly — it comes off as a money-hungry company. Why would you cancel the service for the month that you had already paid ahead of time for? When it comes to any other service that you pay ahead of time for, once you cancel and get the confirmation of cancellation, it is applicable to the next billing cycle as you maintain the service for the remainder of which you had already paid for. After asking one last time for a refund and kindly requesting for said Employee to provide some Customer Support, I was responded with: “Please be advised that we operate on a subscription model, the monthly fee is not based on services being rendered (i.e., receiving new medication, meeting with a therapist or prescriber). I do know that this is not the response that you would like to receive, and I sincerely apologize that we cannot be more flexible here. I completely understand your disappointment and do hope that you are able to find care that is a great fit for you.” The Employee was kind and respectful, but as a Customer Support employee myself who also works in a Subscription field, I do not think much customer support was provided, especially when I kindly asked for a refund a couple of times. It was rather a robotic response with a lack of empathy; you *can* be more flexible, but you choose not to; you can escalate it, give a customer a one-time courtesy refund so that they will come back. This may very well not be the employee’s fault, but rather, upper management. Given this experience, I will choose to not come back.

Amazing service to use during the mental health emergency ! I can’t tell you how great this service is and how much it helped me .

***Updated November 16, 2021 *** For some maybe, but this definitely isn't for people with any complex issues or anything other than maybe mild insomnia, mild depression, or minor anxiety. Thank you to Jennifer who was a help to me personally. ***Updated September 27, 2021.*** Updated Review: Today my outlook on life is a little different then when I first left a review here. In my earlier days of seeking mental help, I found myself frustrated literally every step of the way. But after some time to work with my schedule and so many members of the Cerebral Care team reaching out to me, this process has been made simple. And easier to manage my two jobs, my home life, and my mental care. My whole care team from Cerebral has gone out of their way to make sure I got to start the counseling I needed and get the medication that I do desperately needed as well. They have worked with me to make sure I get help at an affordable range which is a concern for me as well as I know thousands or possibly millions of other people in the US. They have paired me with a counselor that is caring and honestly wants to help me become more mentally stable and better myself and my life over all. As well as have helped find me medication that doesn't hinder my routine and has for the first time in years made me happy to be alive. This is no joke but getting help through Cerebral has been the first time in years I no longer wanted to die. And that means more than words. Getting help can make a difference. Please, even when things seen frustrating and out of reach or like you won't ever be able to get help, reach out just a little bit more and don't give up. The process is worth the reward. 🖤 Old Review:(Every step of the way there has been frustrations from counseling to scheduling to actually being able to get help, to getting the medication. None of this has been easy or without unnecessary obstacles.

Really nice people who listen attentively. Any issue I've had they try to reach out quickly. I like the app exercises and check in. This is something that I can work on and balance with school and a full time job.