Eric C.
This is the first time using something…
This is the first time using something like this. I understand that prescriptions are limit. But I will be with out medication for a week as I had to double up on dosage.

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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5,239 approved reviews, newest moderated first
Eric C.
This is the first time using something like this. I understand that prescriptions are limit. But I will be with out medication for a week as I had to double up on dosage.
Sherry S.
So far and had an amazing experience with my provider. She explained everything I was feeling and going through, and I am looking forward to speaking with her again. I feel relieved that I’m not the only person dealing with my issues. Thanks again Eileen!! Talk to you soon.
Why does this M.
If I could give this negative stars, I would. This entire program has been a waste of my energy and time. Communication is not up to par and canceling is a major headache. Claims to have support. Really? Try calling the phone number and see how much of your time is wasted just to get in touch with a human being. I should have known better with all of constant marketing emails and text messages. NEVER AGAIN.
Response from CerebralSep 1, 2021
Hi there, this is Rachel with Cerebral. We sincerely appreciate you taking the time to share your feedback with us. It's important to us that all of our clients feel comfortable and fully supported while utilizing our services. I'm truly sorry to hear that your experience has fallen short of our high standards. We would greatly appreciate the opportunity to help mend this situation for you however we can. Please don't hesitate to reach out to us at (415)403-2156 or by emailing [email protected] and asking for my colleague Stefanie directly. Let us know how we can best support you through this process. We hope to hear from you soon. Warmly, Rachel T. Cerebral Coordinator
Daechelle G.
My therapist was okay. But the app. Service. And Customer service is terrible. And it’s awful I canceled my subscription before my billing date they they proceeded to send me an invoice. It’s disgusting they way they Nickle and Dime people seeking mental health help.
Response from CerebralAug 31, 2021
Hi Daechelle, This is Rachel with Cerebral. I want to thank you for taking the time to share your feedback with us. We appreciate being able to learn more about your experience with Cerebral. I also want to apologize for any challenges you may have faced while trying to utilize our services. I'd be happy to offer our assistance so that we can help improve this situation. Feel free to reach out as a response to this email or by phone at (415)403-2156 and ask for my colleague Stefanie directly. Please let us know how we can continue to support you through this process. We look forward to connecting with you soon. Warm regards, Rachel T. Cerebral Coordinator
Ariel R.
Not happy with the level of care I’m receiving. It would be nice to know when you sign up for a membership that you get 1 session a month for 30mins. How effective is a 30 min session with a care counselor? Any additional sessions are an extra 30$ per session on top of the $85 you’re paying a month. For that price it’s better to talk to a LICENSED therapist or psychiatrist in your area than talking to a counselor. Complete rip off. I also told my care coordinator that the meds don’t work, I had to wait 6 weeks before taking to my doctor again about the the meds that I’m paying for that don’t work.
Response from CerebralAug 31, 2021
Hi Ariel, this is Rachel with Cerebral. Thank you for taking the time to share your feedback with us. We want to make sure all of our clients are getting the best care possible and feel fully supported doing so. I'm so sorry we haven't met your needs thus far, but we'd like to take the time to learn more about this situation so we can make things right and help repair your trust in Cerebral. Feel free to get in touch by responding to this email or by phone at (415)403-2156 and ask for Stefanie. Please let us know how we can support you during this process. Warmly, Rachel T. Cerebral Coordinator
Paul T.
Kind of got off to a rocky start with this company, mostly due to communication issues, but as I enter into my second month with them I would say that it has created a huge improvement in my state of mind. Like I said, sometimes getting somebody to respond to your issues can be time consuming, but they will help you any way they can.
Riley B.
My experience so far with Cerebral has been great! I signed up, chose a prescriber and a therapist and met with them within a few days. I was able to start the treatment plan that I've desperately needed for so long. The combination of medication and therapy is proven most effective, and Cerebral made it super accessible and much more affordable.
KC
I have severe depression/anxiety. When we reached out to Cerebral we were getting pretty desperate. The Provider we got was absolutely incredible. Her knowledge was extremely impressive, her concern poured through the virtual call. I was skeptical, I'm not anymore. This is an amazing service.