CerebralReviews of cerebral.com

Very dependable and you are always able to reach a live person that will help you. Sabrina is a great prescriber and Nicole is a great therapist.

My care has been on top of helping me. I have been going through a lot and they have been quick to respond.

So I had set an appointment with my prescriber in my care counselor the soonest appointment they had was about September 8 and I made an appointment in early August. I signed into my appointment “checked in” with my name like you have to do during your video appointment. The app would not let me allow permissions for my microphone even though I kept hitting okay, my provider Valerie even said that she was there but she decided to cancel and cancel and call it a no-show when indeed I actually was there and did sign my name you could go back into the coding and probably see it. So I was going to reschedule my appointment The soonest that they have is November just because their app decided not to work I missed my appointment for mental health this is not ideal program for people who are struggling with severe depression or severe anxiety. If your symptoms are mild and you can mind waiting that long then I guess this program is for you but they do not care about their patients they only care about their money and that is exactly what I figured out today I do not recommend this app to anybody because there is no line to directly contact someone to reschedule or cancel you have to actually email them to do any of that or talk to your care counselor. This program is dangerous for people who have severe mental disorders this app has technical issues that if you even try to fix your appointment could get cancelled. I don’t recommend joining this program and I gave this program a zero star rating for unprofessionalism and there ability to not even care.

Cerebral took my money and gave me nothing in return. Literally just a greedy company doing the least. I was never able to get my medication, my prescription was supposedly called to my pharmacy, and when i went to pick it up [knowing i was also going to have to pay out of pocket for it!] After wasting my time waiting in line, i was informed that they had no prescription for me. I had cerebral send my prescription to a DIFFERENT pharmacy, and yet again, no record of it! Cancellation is a total nightmare. You have to email support before the next bill date, then they send you back a link with a form in on their website that is ridiculously annoying and seemingly arbitrary. Well on the very last question the form generates an error and will NOT submit. Tried on multiple browsers, exact same results. Support's only solution was for me to do it on a different device. I'm sorry, but i thought this was mental health care made accessible? Not everyone has such a luxury to access multiple devices. My phone runs fine. I do all my online schooling on it. I havent logged back into my account, made any appointments with the platform providers or received a single month of medication that i desperately need for functioning, yet cerebral continues to try and bill my bank account every single business day, sometimes multiple times in a day! For a service i most definitely do not want and have received nothing from. I will have to cancel my debit card and have a new one issued if this continues. I currently have my transactions turned off at almost all times and would really love if they could stop trying to take my money so we can all get on with our lives. Also from reading other bad reviews, i find it pretty GROSS that a mental telehealth service is using generic form responses to reply to everything. Very bad look, cerebral UPDATE 9/17: This company flagged my review as fake and trustpilot required me to submit proof of all the info i stated in my review. I did so and now my review is "verified" but keep this in mind if you plan to write a negative review. I'm pretty certain they're not flagging the positive reviews, that speaks volumes about this company.

This has not been a good experience for me. I asked that my pharmacy be updated on August 5th and that still is not completed. My provider has no called, no showed 3 of my 4 appointments and I have been waiting for over 3 days for a response. I am out of my medication and while I do have 2 refills according to their system, it has not been sent. On top of that I cannot get anyone on the phone. I have been trying for the last hour.

My sessions have been good but communication is lacking. 24 hours for the first response to a message is understandable but not the best customer experience and should at minimum include the resolution, rather than me waiting for someone to then forward my response to a provider and still wait days for a resolution.

-I waited for you to send my meds and you never did. -I had to pay for the medications in the pharmacy -I thought they were pre-paid

Very misleading with cost of service. Very disappointed.